eBook Top 10 Financial Services Contact Center Metrics (That Your Culture is Killing) Improved knowledge retention and increased performance starts with microlearning, interval learning, and topic repetition. Share:
eBook 18 Critical Debt Collection KPIs and How to Meet Them Improved knowledge retention and increased performance starts with microlearning, interval learning, and topic repetition. Share:
eBook Attrition in the Contact Center: Trends in Combatting Employee Turnover Improved knowledge retention and increased performance starts with microlearning, interval learning, and topic repetition. Share:
eBook Microlearning Through Gamification Improved knowledge retention and increased performance starts with microlearning, interval learning, and topic repetition. Share:
Blog Post Blog, Customer Service, Engagement, Performance, Sales A Major Clothing Retailer Forgets that EX Drives CX A top-flight retailer equips employees with several apps to expedite sales and keep customers happy.... Share:
Blog Post Blog, Gamification, Performance, Sales Make 'National Fun Day at Work' an Everyday Event For a few years now, the last Friday in January is celebrated as “National Fun... Share:
Blog Post Blog, eLearning, Engagement Boost Motivation with Virtual Stores Employees will be motivated to complete learning exercises, hit their KPIs, and more when they're... Share:
Blog Post Blog To Learn Something, Once is Never Enough -- The Value of Repetition to Retain There’s an adage about making a presentation. It goes: “Tell them what you’re going to... Share: