Align and inspire your team with real-time KPIs, gamified goals, and immediate support and recognition
“In a very real way, this platform enabled employees by motivating them at a personal level to do more, do better, make changes, and grow”
Your teams can perform at their best when expectations are clear, and progress is visible. Add relevant learning and coaching (and keep things fun!) and watch performance soar.
With Centrical, you can keep your people focused on the right goals, providing a shared sense of purpose and clear accountability, while enabling your organization to adapt seamlessly when priorities shift.
Performance One-PagerMotivate your people to hit their targets (CSAT, AHT, Conversion Rate, Quality) and adjust seamlessly when things change with dynamic goals, personalized feedback, and visibility into progress.
Give people everything they need to achieve their goals and grow. Leverage performance data to trigger just-in-time learning and continuous AI-powered coaching.
Keep the competitive spirit alive and motivation strong with points, badges, and leaderboards; individual and team challenges; instant feedback; and tangible rewards and recognition.
Increase productivity by fostering wellbeing with clear expectations, continuous learning and manager guidance, a community of knowledge sharing, and feedback channels that drive action.
Leverage real-time operational data (e.g., CRM, Telephony, POS, etc.) to keep everyone aligned and focused on the right goals and motivated to hit their targets daily. Just like a fitness tracker for work.
Automatically group users and adjust their KPI targets based on team, tenure, performance status (high vs. low performers) and other criteria. Create nested KPIs to better understand and respond to performance issues.
Address performance gaps in the flow of work, with performance-driven microlearning, including interactive simulations, and coaching conversations directly tied to individual KPIs.
Launch team competitions and personal challenges to drive targeted performance improvement. Recognize success with points, badges, leaderboards, progressing levels, and redeemable coins.
Compare performance trends over time and across user segments. Analyze the impact of training and coaching on performance and quality with detailed analytics to drive operational excellence.
Common frontline challenges such as high error rates, knowledge gaps, fluctuating performance, low morale, and high attrition rates have two things in common: they result in a poor customer experience and are all resolvable by driving consistency within the organization.
Find out moreGamification is an increasingly popular strategy gaining traction across organizational types and industries. While gamification is an effective tool for employee motivation, engagement, productivity, and performance, it must be implemented thoughtfully to deliver consistent results over the long term.
Find out moreIn this guide, we’ll dive into some of the basics and the “why” behind performance experience methodology, how to apply it to each of the four stages of the employee lifecycle, and how Centrical acts as a partner to guide organizations through this new way of managing not just employee performance, but the experience behind it.
Find out moreHear from nine operations leaders who are transforming the employee experience for their frontline teams—and seeing results.
Find out moreRequest a demo to see for yourself how Centrical drives engagement, focus, and accountability with relevant goals, real-time tracking, and instant feedback.
Request DemoOren Shefler brings 25 years of experience in the technology industry, with over 15 years in enterprise sales and sales leadership. Specializing in SaaS technology, he excels in driving revenue growth and leading high-performing sales teams.
Oren is skilled in developing and implementing sales strategies to launch new products, enter emerging markets, and expand client portfolios, consistently exceeding targets. His expertise includes Digital Transformation, Cloud Migration, Conversational AI, Generative AI, Workflow Automation, RPA, CRM, and Managed Services.
Prior to Centrical, Oren served as Vice President of Sales at Uniphore, where he led the top-performing sales region in the US, expanding AI solutions within strategic accounts and winning strategic new accounts.
Additionally, he held sales leadership roles at Jacada, driving sales across major industries. Oren holds a law degree from the College of Management-Academic Studies and practiced law for nine years at Meitar, representing numerous technology companies.
Get access to these Employee Performance Experience assets: ePX Definitive Guide, Cheat Sheet, and Engagement Index. All delivered to your Inbox.
Transform Onboarding with the AI Copilot Built for Frontline Teams
Prior to Centrical, Dalit worked at LivePerson and NICE creating digital transformation and customer engagement solutions. Her areas of expertise include complete product lifecycle management, translating market and customer requirements to draw a viable product roadmap, identifying champions, and then harnessing their enthusiasm to drive adoption of innovations.
Dalit Holds a Master’s degree in Chemical Engineering and Computer Science from the Technion Technological institute in Haifa.
Previously the Global Head of Marketing for SAP SuccessFactors, April was responsible for end-to-end marketing for SuccessFactors around the world. In this role, April led strategic marketing plans to grow global brand recognition, revenue, customer success and category creation of human experience management (HXM), which is focused on solution innovations that put the employee at the center of work. April also served as a Diversity and Inclusion Lead at SAP and led global thought leadership and strategic partnerships inspiring an inclusive culture, women’s equality, supplier diversity, and sustainable supply chains.
April has been honored by various organizations including CRN’s “Women of the Channel” and as a “Top 100 Ethnic Minority Executive” by EmPower. She holds a B.A. in Communications and Marketing from Simon Fraser University, Canada’s leading comprehensive university.
Ella holds a B.A in Psychology from the Hebrew University and MSc in Organizational Behavior from Recanati Business School at Tel Aviv University.
Previously, she held the role of Head of Product Experience and Communications for LivePerson, a leading Conversational AI platform, where she played crucial part in delivering significant product innovation and customer growth. Prior to her time at LivePerson, she held multiple senior product roles at NICE, a leading enterprise customer experience (CX) software provider, including Director of Product Portfolio and Director of Product Management.
Linat holds an MBA from Tel Aviv University and a BA in Computer Science from Reichman University (IDC Herzliya). She graduated magna cum laude from both institutions.
Prior to that he was CEO of Gilon-Synergy Business Insight, a national leader in Business Intelligence. In 2010, Gilon-Synergy was acquired by Ness Technologies (NASDAQ:NSTC) and Gal went on to serve as Senior VP at Ness, and was member of its executive management.
Prior to that he was VP customer relations and operations at Deloitte Consulting. He also worked at EDS and Bashan. He holds a MBA degree in Marketing and Information Technologies from the Tel Aviv University.
Jayme Smithers brings 25 years of leadership experience in enterprise software. He has been building and scaling high performance revenue teams in the worlds leading technology companies including Oracle, NetSuite, SAP, BusinessObjects, Crystal Decisions and most recently ThoughtExchange.
As the CRO at ThoughtExchange (a leader in Enterprise Discussion Management) he helped significantly scale their growth, led them into new markets, brought in key investment and helped them become the leader in community engagement across the Education sector.
At NetSuite, Jayme helped innovate, grow and scale key verticals as NetSuite become the standard Enterprise Resource Planning (ERP) thanks to the introduction of new channels and a value centric approach to the sales process.
Prior to NetSuite, Jayme worked at SAP where he led various roles including global revenue channels, large enterprise and mid market teams. It was here at SAP where he built a strong partnership with our CMO April Crichlow where they focused on building world class teams with clear expectations, coaching and career development!
Outside of work, Jayme can typically be found with his family in the mountains sharing his love, passion and knowledge of nature and sport.
Jayme is actively coaching the Nancy Greene Ski league and competitive youth soccer.
Jayme holds a business degree from University of Denver where he competed in two varsity sports (soccer and alpine skiing) and he helped led the Alpine Ski team to back to back NCAA National Titles in 00 and 01.
Daphne has over 15 years of experience in Customer Relations and Retention in both B2B and B2C environments. Her area of expertise is leading customer success, consulting and global professional services teams within public and private sector companies. She is focused on leading teams to grow the partnership with our clients.
Prior to Centrical, Daphne worked software and service companies in the online marketing and gaming industry.
Daphne holds MA in Statistics – Specialization in Operations Research and a MBA degree, both from the Hebrew University of Jerusalem.
Ariel has over 16 years’ experience in a wide variety of R&D leadership roles. He is highly experienced at building R&D teams from the ground up, driving high levels of accountability and ownership and setting up automation infrastructures. For the past 10 years Ariel has managed both in-house and offshore development teams at companies ranging from startups to enterprise organizations.
Prior to joining Centrical, Ariel served as VP of R&D at Worthy.com where his team dramatically improved product stability, quality and execution. Before that, he was VP R&D at Applicaster where he led infrastructure changes from project to product. Ariel has also held various R&D positions at Retalix (later acquired by NCR).
Ariel holds B.sc in Computer science & Math, and MBA degree in Information Technologies, both from Bar Ilan University
Find out how you can deliver better customer experiences in this one-pager
Learn what’s possible with Centrical’s Performance Management Platform
Learn how you can leverage Centrical’s Coaching capabilities to scale frontline manager impact.
See how Centrical Boosts Contact Center Agents’ Performance
See how Centrical Boosts Sales Performance
Learn how you can keep your frontline emotionally connected, motivated, and productive, wherever they work.
Learn all about Gamification and how you can benefit from it to proactively engage your frontline, from anywhere.