“In a very real way, this platform enabled employees by motivating them at a personal level to do more, do better, make changes, and grow”
Senior Business Program Manager, Microsoft
Drive consistent performance
Your teams can perform at their best when expectations are clear, and progress is visible. Add relevant learning and coaching (and keep things fun!) and watch performance soar.
With Centrical, you can keep your people focused on the right goals, providing a shared sense of purpose and clear accountability, while enabling your organization to adapt seamlessly when priorities shift.
BENEFITS
Power your performance
KPIs that drive immediate action
Motivate your people to hit their targets (CSAT, AHT, Conversion Rate, Quality) and adjust seamlessly when things change with dynamic goals, personalized feedback, and visibility into progress.
Guided feedback and support that foster growth
Give people everything they need to achieve their goals and grow. Leverage performance data to trigger just-in-time learning and continuous AI-powered coaching.
Gamification that excites
Keep the competitive spirit alive and motivation strong with points, badges, and leaderboards; individual and team challenges; instant feedback; and tangible rewards and recognition.
Wellbeing that builds a healthy, productive workforce
Increase productivity by fostering wellbeing with clear expectations, continuous learning and manager guidance, a community of knowledge sharing, and feedback channels that drive action.
FEATURES
Performance management built
for frontline teams
KPI visibility
Leverage real-time operational data (e.g., CRM, Telephony, POS, etc.) to keep everyone aligned and focused on the right goals and motivated to hit their targets daily. Just like a fitness tracker for work.
Smart segmentation
Automatically group users and adjust their KPI targets based on team, tenure, performance status (high vs. low performers) and other criteria. Create nested KPIs to better understand and respond to performance issues.
Performance boosts & coaching
Address performance gaps in the flow of work, with performance-driven microlearning, including interactive simulations, and coaching conversations directly tied to individual KPIs.
Gamification
Launch team competitions and personal challenges to drive targeted performance improvement. Recognize success with points, badges, leaderboards, progressing levels, and redeemable coins.
Analyze trends
Compare performance trends over time and across user segments. Analyze the impact of training and coaching on performance and quality with detailed analytics to drive operational excellence.
Trusted by leading enterprises:
Featured resources
2022 Trend Report: The Reality of Contact Center Employee Performance
We surveyed contact center leaders to learn what they are doing to motivate, engage, train, and retain employees, as well as their 2022-2023 top priorities and initiatives.
Find out more
5 Steps for Sales Performance Management and Gamification
Gamification takes the insights from Sales Performance Management and makes sure employees are motivated. Read more to understand how it is accomplished.
Find out moreBrings out the best in every employee
Request a demo to see for yourself how Centrical drives engagement, focus, and accountability with relevant goals, real-time tracking, and instant feedback.
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