Frontline Work does not need to be overwhelming and unappreciated.
See how Centrical can keep frontline agents aligned with their goals and on a path to reach them, engage employees in new and exciting ways, and provide personalized feedback and support to guide success and growth.
Fostering a productive workforce can result in:
Improvement in sales performance
Reduction in call flow errors
Increase in customer satisfaction
Motivate your people to hit their targets and adjust seamlessly when things change with dynamic goals and real-time visibility into progress.
Keep the competitive spirit alive and motivation strong with dynamic leaderboards, individual and team competitions, milestone badges, instant feedback, tangible rewards, and recognition.
Deliver targeted learning in the moment of need with Centrical AI That personalizes training content based on knowledge gaps, and performance metrics. Recurring knowledge refresher quizzes help drive better knowledge retention over time.
Foster wellbeing and happiness at work with clear expectations, continuous learning and manager guidance, and feedback channels that drive action.
Deliver Service Excellence
Drive More Sales