Solutions
Centrical’s suite of software solutions helps leading enterprises improve frontline employee performance.
“When leaders and managers cultivate the whole person at work — not just the employee — they promote the success of every individual in the organization.”
Maintaining the pulse of your organization is hard. And there are many influences on wellbeing and burnout among your frontline beyond their physical health and safety. Like workload and goal alignment, regular feedback and support, meaningful collaboration and teamwork, manager empathy, and more.
With Centrical, you can keep your frontline emotionally connected, motivated, and productive, wherever they work.
Voice of Employee One-Pager
Encourage candid and direct reflection and feedback with micro-surveys and regular check-ins on wellbeing, workload, and clarity of goals.
Support empathetic leadership. Identify early signs of burnout and leverage employee sentiment to trigger coaching, learning, and performance challenges in response to each employee’s unique needs.
Create a shared sense of purpose. Consistently communicate with remote teams, create alignment, and maintain connections with shared goals, conversations, team competitions, and kudos.
Recognize people’s need to stand out. Encourage social recognition and knowledge sharing across your teams.
Send out regular pulse checks to capture feedback on employee happiness, well-being, and performance. Deploy global, team-based and/or persona-based question sets on a pre-determined schedule or in real-time.
Send out micro-surveys to unique user segments to better understand their preferences and needs and collect feedback around their experience (e.g., onboarding) or confidence level with training content (e.g., new product training; compliance updates).
Provide team leaders with wellbeing and other employee-driven insights collected through pulse checks and micro-surveys at the individual employee level. Guide team leaders to provide the right support to every individual based on their feedback.
Create a community of influencers and foster collaboration with social knowledge sharing. Users can share their expertise and earn gem points when peers view and upvote their tips.
How can gamified learning and performance can prevent early attrition in the contact center and ensure frontline managers engage new hires?
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One of the hottest trending topics amongst the workforce right now came from a TikTok debuting the term quiet quitting.
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Improved knowledge retention and increased performance starts with microlearning, interval learning, and topic repetition.
Find out moreRequest a demo to see for yourself how Centrical drives employee engagement, performance, and growth knowledge for the world’s leading organizations.
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