Webhelp drives performance through engagement and learning
Learn how Webhelp turns engaged and proficient employees into its competitive edge
Microsoft drives down absenteeism by 12% and boosts productivity
Microsoft’s global network of contact centers supports its consumer offerings with thousands of service agents. Centrical helped Microsoft make service agents more productive, responsible, and most importantly more engaged. Read the full case study to learn how.
Case Studies
Credit union supercharges new hire learning engagement
Read how a California credit union created a learning culture for employees from day one.
Microsoft increases revenue generation in its service centers with Centrical
Learn how Microsoft drove service agents to learn about and sell products on service calls.
Payoneer creates a culture of learning to reduce risks and ensure compliance
Read how Payoneer keeps its associates compliant with agile, gamified microlearning.
Sykes speeds-up onboarding without compromising on competency
Read how SYKES shortened onboarding by making learning micro, adaptive, and gamified.
18% higher channel sales revenue through higher learning engagement
Read how a leading printer and computer company upped its channel sales game
Ness cuts time to proficiency by more than 50%
See how Ness gets QA engineers more productive, proficient and engaged at their work.
Microsoft drives down absenteeism by 12% and boosts productivity
Read how Microsoft gets outsourced service agents to be highly engaged and productive.
Verizon's Cellular Sales drives engagement to supercharge sales
See how Verizon's premier retailer gets retail employees to continuously give it all they got.
At Ageris, faster feedback, gets better performance
See how real-time feedback gets real productivity gains for a leading Nordic BPO service.