Microsoft drives down absenteeism by 12% and boosts productivity

Microsoft’s global network of contact centers supports its consumer offerings with thousands of service agents. Centrical helped Microsoft make service agents more productive, responsible, and most importantly more engaged. Read the full case study to learn how.

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Case Studies

British Telecom chooses Centrical to reimagine employee development

Swiss Life Select Drives Sales Performance with Centrical

Swiss Life Select, a wholly-owned subsidiary of Switzerland’s largest life insurance company, has a long...

Teleperformance drives agent efficiency

See how Teleperformance boosts agent performance through better engagement, training, and management processes.

Microsoft drives down absenteeism by 12% and boosts productivity

Read how Microsoft gets outsourced service agents to be highly engaged and productive.

Verizon's Cellular Sales drives engagement to supercharge sales

See how Verizon's premier retailer gets retail employees to continuously give it all they got.

Webhelp drives performance through engagement and learning

Learn how Webhelp turns engaged and proficient employees into its competitive edge

Sykes speeds-up onboarding without compromising on competency

Read how SYKES shortened onboarding by making learning micro, adaptive, and gamified.

Comdata's consistent process
drives performance

See how a top European BPO gets its agents to top effectiveness and efficiency at...

Payoneer creates a culture of learning to reduce risks and ensure compliance

Read how Payoneer keeps its associates compliant with agile, gamified microlearning.

Customer-obsessed bank boosts retention and performance in its contact center

Find out how a regional bank reduced attrition, closed knowledge gaps, and raised performance at...

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