Teleperformance drives agent efficiency
See how Teleperformance boosts agent performance through better engagement, training, and management processes.
Microsoft drives down absenteeism by 12% and boosts productivity
Microsoft’s global network of contact centers supports its consumer offerings with thousands of service agents. Centrical helped Microsoft make service agents more productive, responsible, and most importantly more engaged. Read the full case study to learn how.
Case Studies
Microsoft drives down absenteeism by 12% and boosts productivity
Read how Microsoft gets outsourced service agents to be highly engaged and productive.
Verizon's Cellular Sales drives engagement to supercharge sales
See how Verizon's premier retailer gets retail employees to continuously give it all they got.
Novartis builds trust through proficiency
Read how Novartis turns its pharma reps into trusted advisors for doctors
Webhelp drives performance through engagement and learning
Learn how Webhelp turns engaged and proficient employees into its competitive edge
Sykes speeds-up onboarding without compromising on competency
Read how SYKES shortened onboarding by making learning micro, adaptive, and gamified.
Comdata's consistent process
drives performance
See how a top European BPO gets its agents to top effectiveness and efficiency at...
Payoneer creates a culture of learning to reduce risks and ensure compliance
Read how Payoneer keeps its associates compliant with agile, gamified microlearning.
Customer-obsessed bank boosts retention and performance in its contact center
Find out how a regional bank reduced attrition, closed knowledge gaps, and raised performance at...
Top-tier financial services company supercharges training and performance
Read how a leading financial services company shortens its employees' training time while making it...