Drive cultural transformation to create exceptional customer experiences
“Every single person comes to work every day generally to do a good job and I think what Centrical allows us to do is for those individuals to understand how they’re performing and make choices about how they can deliver better for our customers. There are lots of things that make a place a great place to work. Some of that is about transparency, self-directed learning, fun, and passion. And I think Centrical gets us that.”
Request your personalized demo today to see for yourself how Centrical drives engagement, performance, and growth for the world’s leading Energy teams and organizations.
Agile, scalable solution speeds up proficiency across teams and levels, enabling employees to quickly upskill and adapt to product and service shifts.
Employees own their development and success with personalized, targeted microlearning, performance-driven learning paths, and real-time feedback and support.
Cultivate and strengthen employee-manager relationships with augmented coaching, social recognition, knowledge sharing, and continuous, AI-powered feedback.
Boost engagement across the board with advanced gamification, including peer and manager kudos, points, badges, leaderboards, and tangible rewards.
OVO Energy has a goal to strengthen its award-winning workplace and facilitate a truly autonomous culture within customer care. Using personalized microlearning and collaboration tools within Centrical, they will also strengthen their learning culture by helping advisors identify and act on their unique learning and development opportunities.
Teleperformance saw a 60% reduction in the number of errors in call flows among agents who actively engaged with Centrical. This had an immediate, positive impact on Teleperformance’s clients, and their customers.
See how Teleperformance boosts agent performance through better engagement, training, and management processes.Find out more
We surveyed 500+ operations leaders across industries and the globe to get their thoughts on the state of workforce engagement in 2023. Respondents offered insights on a wide variety of topics, ranging from business priorities and initiatives, to where they are struggling, to why employees leave, to expectations around WEM platforms (and the impact of gamification as part of a WEM), and more.Find out more
BPOs and enterprise contact centers see high turnover, and an equally high cost with business disruption. But consider this: according to one study, highly engaged employees are 75% less likely to leave their company. In this article, we’ll dive into what contributes to high attrition rates, the impact attrition has on frontline teams (and the organization), steps to take to fight turnover, and how Centrical can help.Find out more