Solutions
Centrical’s suite of software solutions helps leading enterprises improve frontline employee performance.
“Employees engagement in the learning process is amazing”
The Centrical platform personalizes learning and development across the employee lifecycle with microlearning modules that are triggered by AI to target individual performance gaps and growth opportunities. The platform motivates employees to invest in their development through individual and team learning challenges, milestone badges, progressing game levels, collecting prizes, and more.
20% more learning activities completed
5x faster onboarding 
84% improvement in safety & complaince
Continuous, personalized learning boosts performance and engagement by increasing employee skills and confidence, as well as visible growth and career opportunities – which also increases employee retention.
“Bite-sized” content delivered in the flow of work using various modalities, such as video, audio, text, and interactive simulations, supports every type of learner and enables your employees to better retain knowledge than traditional training methods.
Microlearning significantly cuts time-to-proficiency, building competency while making the experience more engaging and fun to help reduce early attrition.
Microlearning delivers a measurable impact on enterprise contact centers and other frontline teams by connecting learning to business requirements and outcomes.
Improve learning for your frontline operations and sales team with short, focused, and relevant learning modules as part of the daily workflow. Centrical’s AI analyzes performance data to deliver relevant learning to the right employees at the right time for maximum knowledge retention and impact.
Centrical no-code integrations enable easy connections to your enterprise’s existing LMS or external learning and development sources, as well CRM or BI systems. These connections are leveraged to suggest relevant learning to employees – and measure which of those activities get results.
Peer-to-peer knowledge sharing is a valuable part of the learning and development process. Sharing expertise, tips, and tricks enriches users and amplifies the influence of top performers. Teammates can upvote contributions and award points to contributors, inspiring a sense of community and encouraging more social learning.
With Centrical, employees don’t just complete learning activities. They compete in challenges, pass levels, and earn rewards and recognition while building their skillset. The platform also keeps users motivated to learn by providing visibility into progress and enabling self-paced learning as part of the daily flow of work.
Improved knowledge retention and increased performance starts with microlearning, interval learning, and topic repetition.
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Your contact center employees need their managers to be at their best. This requires performance consistency across teams. Learn how to help managers better coach to drive employee performance and learning.
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Effective coaching is key to building highly engaged, high-performing teams. When done right, employees are motivated to perform well, empowered to achieve their goals, and overall, are more satisfied with their work. So how can you drive employee engagement and performance through effective coaching? Find out.
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Improved knowledge retention and increased performance starts with microlearning, interval learning, and topic repetition.
Find out moreRequest a personalized demo to see how Centrical drives employee growth for the world’s leading organizations.
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