“I don’t think it’s a nice to have. I think it’s a need if I’m being honest. Centrical is our first kind of stand out, this is really going to help our people to be better and to make their lives easier in the job that they do.”
Sarah Ball
Head of OVO Care, OVO Energy

Engage, motivate, and enable your agents wherever they work
Your sales and service agents have a difficult job. Help both your customer service and sales agents meet and exceed their targets daily. Empower agents with gamified goals, guided performance feedback, and personalized microlearning, to improve handle times and resolution rates, and drive-up sales and customer satisfaction.
BENEFITS
Happy Agents. Happy Customers.

Boost Performance
Nurture agent success and growth with personalized goals, guided performance improvement, actionable coaching and performance-driven microlearning.

Increase Engagement
Align on company and individual goals and motivate employees to succeed with rewards and peer and manager recognition.

Drive Cultural Transformation
Minimize attrition and increase the lifetime value of your agents. Make them feel a part of something bigger than themselves and create a clear path for growth.

Improve Time to Proficiency
With Centrical, there is a 30% faster time to proficiency when onboarding new agents, speeding up how quickly they can provide high-quality service and generate revenue.
FEATURES
Help your agents meet and exceed their targets daily
Great CX Starts with Better EX
Request a demo to see for yourself how Centrical drives employee engagement, performance, and growth for the world’s leading contact centers.
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