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Three-Hour Training? Here’s How Starbucks Can Drive Continuous Learning and Employee Engagement

Starbucks paused business nationwide for a three-hour employee training. Was it worth it? Discover why bite-sized microlearning and gamification drive better engagement and performance for frontline success.

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The Secret to More Bookings and Guest Loyalty: Empowering Your Frontline

U.S. hotel occupancy rates are still lagging pre-pandemic levels. Enabling and engaging frontline employees to champion loyalty programs is the answer to driving recovery and increased bookings.

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Beyond the LMS: Purpose Financial’s (Advance America) Award-Winning Performance Transformation

From searching for an LMS to transforming employee engagement and performance, discover how Purpose Financial (the parent company of Advance America) earned the 2024 Gamechanger Award.

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CX Trends in 2025: Read the Experts’ Predictions

This holiday season, we are unwrapping insights from 12 global CX experts.

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Are You Treating Your Frontline Employees Like Talent or Robots?

Your agents shouldn’t operate like bots, simply reading off scripts and rigidly following processes. When a customer’s issue doesn’t fit neatly into the playbook, agents need the autonomy and critical-thinking skills to respond thoughtfully and effectively.

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IHG’s Journey to Accelerating Loyalty Performance

Transforming Team Engagement and Training with Gamification to Win the 2024 Innovator Award

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Leadership Excellence: Wix.com Wins 2024 Captain Award

Transforming Employee Development and Coaching Through Transparency and Alignment

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Capita Experience’s Formula for Performance Excellence

Unlocking Gamification and More to Earn the 2024 High Performer Award

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How Arise Virtual Solutions Transformed Upskilling for Gig Workers

Redefining Learning Excellence: Arise’s Journey to Winning the 2024 Scholar Award

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KPIs Are Dead – Why Behaviors Matter More Than Metrics

It's a data-driven era, and metrics are seen as the ultimate measure of an employee's...

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Rewarding the Winners or Celebrating Participation? Finding the Right Balance in Employee Motivation

In the workplace, the goal is clear: motivate employees to align with the company’s objectives,...

5 Low-Lift, High-Impact AI Use Cases to Implement Now

Seamless customer service is paramount to the success of a business. Discover techniques for optimizing contact center operations to ensure maximum efficiency.

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