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Essential Training for Customer Service Staff 

Master key skills with our essential training for customer service staff. Enhance communication, conflict resolution, and customer satisfaction.

LMS Gamification – All You Need to Know

Discover the key to engaging and motivating learners with our comprehensive guide to LMS gamification.

Revolutionize Your Sales Training with Gamification

Discover the power of sales training gamification! Learn how game-like elements can boost engagement, enhance learning, and drive performance in your sales team.

5 Best Practices for Enhancing Call Center Quality Management 

 Unlock success with five top strategies for call center quality. Boost customer satisfaction and team performance with Centrical's insights.

Understanding Call Center Turnover: 5 Key Factors and Solutions

Learn how to tackle 5 key factors affecting employee retention for a more productive and stable customer service team.

Revolutionize Your Contact Center in 2024: 5 Actionable Trends

2024's Top 5 Contact Center Trends: from AI Copilots to gamified goals, these strategies elevate customer service and agent morale. Implement now for a booming year!

5 Onboarding Gamification Strategies with Examples

Discover the transformative power of onboarding gamification. Explore engaging strategies to enhance employee orientation, boost retention, and drive success in the digital age.

Centrical Recognized as a Global Leader in Sales Gamification for G2’s Winter 2023 Report

Centrical has been featured in 112 new reports, receiving the “Users Love Us Badge” and continues to be the Global Leader in G2’s Sales Gamification Platforms for Winter 2023!

Focus on 2024: Optimizing Pre-boarding and Onboarding

Operations leaders are looking to optimize pre-boarding and onboarding in 2024. Read more for a quick overview on setting new hires up for success.


Interview: Supercharging the Frontline Manager Experience

How can organizations prepare frontline managers to lead a modern workforce with rising customer expectations?

Spotlight on Success: Centrical Unveils the 2023 Select Award Winners!

Celebrating Organizations and Individuals Who Are Transforming the Frontline Employee Experience

2024 in Focus: Cost Savings with Frontline Employee Retention

How can contact centers retain employees for cost savings (and a better customer experience) in 2024?

Drive transformation with gamification

Supercharge employee engagement by giving your workforce daily reasons to get excited

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Drive transformation with gamification

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