Rewarding the Winners or Celebrating Participation? Finding the Right Balance in Employee Motivation

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KPIs Are Dead – Why Behaviors Matter More Than Metrics

It's a data-driven era, and metrics are seen as the ultimate measure of an employee's...

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Rewarding the Winners or Celebrating Participation? Finding the Right Balance in Employee Motivation

In the workplace, the goal is clear: motivate employees to align with the company’s objectives,...

How to Motivate Employees as a Leader

Motivating employees is a key part of being an effective leader. It’s your job to...

How to Motivate Employees as a Manager

One of the most important parts of a manager’s job description is to keep their...

How Does Employee Participation Increase Motivation?

When we think about what motivates people at work, it’s often the simple things that...

Twelve Elements of Employee Engagement

In the business world, keeping your team engaged is a must; engaged employees are the...

How to Increase Productivity in the Workplace

Companies have always wondered how to make employees more productive. This can be a multifaceted...

Five Ways to Motivate Employees

Motivating employees can be a challenge for any business. Some of the most effective ways...

How to Increase Employee Engagement

Increasing employee engagement is an important hurdle for businesses to clear. Some of the best...

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Seamless customer service is paramount to the success of a business. Discover techniques for optimizing contact center operations to ensure maximum efficiency.

The 2024 Guide to Contact Center Capacity Planning

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Leveraging AI to Drive Revenue Growth in Customer Service

Customers are more likely to buy right after their problem has been fixed. How can we develop agents to create “golden moments” where an ordinary service encounters become something extraordinary?

When “White Lotus” Meets CX, or the Future of EX

Customer service interactions have shifted from human interactions to self-service. The introduction of generative AI innovations begs the question: what kind of human interactions should customers expect from customer support and sales staff?

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