Engage and motivate your frontline teams
Improve performance with an AI-powered digital coach
Deliver world class CX with dynamic, actionable quality evaluations
Boost performance with personalized, actionable goals
Nurture employee success with the power of AI
Listen and respond to your frontline, continuously
Drive productivity with performance-driven learning that sticks
Drive agent efficiency, deliver client results
Keep tech teams motivated and proficient on products and services while exceeding targets
Maintain compliance while building customer happiness and loyalty
Enlighten energy teams to boost engagement
Engage, develop, and retain your agents while driving better CX
Improve the employee experience for your reservations and service desk agentsImprove productivity and increase customer satisfaction with the all-in-one Performance Experience Platform
Bring out the fun and friendly competition with AI-powered gamification. Personalized competitions, dynamic leaderboards, rewards and recognition, motivate your team, driving daily engagement and boosting performance.
Empower supervisors to spend more time supporting their teams and less time buried in data. Centrical’s AI Copilot delivers personalized performance insights and actionable recommendations, making it easier than ever to support your frontline and drive results.
Inspire employees to take ownership of their performance with clear goals and instant, AI-driven feedback. Recognize achievements and offer up AI-driven learning and coaching to drive continuous improvement.
Close knowledge gaps and keep teams proficient with AI-powered microlearning. Get bite-sized learning tailored to individual needs, automatically delivered in the flow of work. Plus, generate microlearning activities and quizzes effortlessly with generative AI.
Crush customer satisfaction & efficiency goals with Centrical. AI personalizes coaching and development, gamified feedback motivates, & integrated quality management streamlines performance improvement.
Learn More“In a very real way, this platform enabled agents by motivating them at a personal level to do more, do better, make changes, and grow.”
12% increase in productivity
15% increase in CSAT and FCR scores
30% reduction in early attrition“Centrical’s platform is one of the most important, top 3 platforms we use at our company right now, it’s as important if not more important than our point of sales system.“
Equip your team with real-time performance insights, personalized coaching, and engaging competitions. Centrical’s AI guidance helps your sales team boost revenue and motivates them to achieve more each day.
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12% increase in sales per hour
18% increase in average order valueCentrical’s AI creates engaging and personalized learning paths, empowering your teams to continuously develop the skills they need to thrive.
“Employees’ engagement in the learning process is amazing.”
Average assessment scores of 90% or higher
53% less time spent authoring learning content
50% faster onboarding
“Centrical is a gamechanger. Prior to launch, I was stagnant with my performance – stuck at the same level with no real confidence that I could improve. But the introduction of their platform brought new life into my understanding and belief that I could achieve more. I’ve earned more money than ever thought was possible, which has created an enormous impact for my family.”
“We leveraged Centrical for a significant cross training initiative for our sales organization and this platform was one of the key drivers of the program’s success. Centrical helped us achieve on time, 100% completion and we received exceptional feedback from users and managers on the learning experience.”
“Centrical helped us motivate agents and it creates a feeling of healthy competition. All this enables our operations teams to achieve their KPI goals and meet and exceed client expectations. Over the year, we have documented improvements in several KPIs and across different business units. Since we started working with this team, we have found at least one success story every month.”
Our buyer’s guide helps you start your gamification journey, offering the tools to evaluate platforms and build your business case, including a downloadable evaluation checklist.
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In this whitepaper, you will learn about the detrimental risks of deprioritizing your employee engagement efforts and how to position your learning and development programs to measure impact and drive value.
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Gamification is more than a buzzword – it is a solid strategy that boosts employee motivation, engagement, and performance. However, driving strong business results requires a firm foundational understanding of gamification, why it is effective, and how to implement a successful program.
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Discover how gamification AI revolutionizes user engagement and experience across industries, and learn how your business can leverage this powerful technology
Gamification One-PagerSee how Centrical can help your organization boost employee engagement and increase business performance.
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