Trusted by leading enterprises:
Lead from your front line
You know your business success depends on your frontline success. But it can be a challenge to retain top talent, keep people engaged and motivated, and provide the ongoing coaching and training they need to perform consistently.
Centrical is a powerful platform that creates a winning experience for your frontline employees and managers, while empowering you to lead with confidence. With Centrical, you can provide your teams with clear goals and a path to reach them, engage employees to hit their targets in new and exciting ways, and provide instant feedback and support to guide their success along the way.
CONTACT CENTER
Drive EX for CX excellence
Equip your contact center employees and managers to meet and exceed their targets — including customer satisfaction, first call resolution (FCR), average handle time, and more — with personalized goals, performance-driven microlearning, and continuous, gamification-powered feedback.
Learn More“In a very real way, this platform enabled agents by motivating them at a personal level to do more, do better, make changes, and grow.”
Dee Niles
CONTACT CENTER
-
12% increase in productivity -
15% increase in CSAT and FCR scores -
30% reduction in early attrition
“Centrical is so far ahead of the sales performance management competition. There’s no reason to work with anybody else.”
Brian Snyder
SALES
SALES
Boost your sales performance
Keep the competitive spirit alive and empower your salespeople to hit their goals with real-time visibility into sales performance, individual and team competitions, and coaching and learning in the flow of work.
Learn More-
3.5x more learning participation -
12% increase in sales per hour -
18% increase in average order value
LEARNING & DEVELOPMENT
Deliver personalized learning at scale
Centrical’s AI leverages multiple data sources — real-time performance data, manager feedback, and more — to create personalized, performance-driven learning paths that create measurable business impact.
Learn More“Employees’ engagement in the learning process is amazing.”
Neomie Rothnie
LEARNING & DEVELOPMENT
-
Average assessment scores of 90% or higher -
53% less time spent authoring learning content -
50% faster onboarding
A single platform to amplify employee engagement and performance
Featured resources
The Great Re-Engagement
Whether you call it “The Great Resignation,” “The Big Quit” or “The Big Management Fail,” the story is the same: Millions of employees around the world are quitting. Why are people leaving and how can employers staunch the flow? How can this trend be reversed from resignation to re-engagement? These are questions answered in The Great Re-Engagement, a 360-Degree Look at Work Reimagined.
DOWNLOAD EBOOK
SUCCESS 2022
Discover how leaders of tomorrow will take a bold leap today to drive the highest level of performance by engaging and inspiring every single employee to reach their greatest potential.
Find out more
5 Ways to Reduce Employee Attrition
This article examines how organizations can offer the right tools to impact employee attrition and prevent the loss of their top talent.
Find out more
Enterprise gamification for contact centers
Gamification is a highly effective mechanism for driving employee engagement, productivity, and proficiency. Read this eBook to learn best practices for successfully implementing gamification in your contact center.
Find out moreCenter your employees’ success with Centrical
Request a demo to see for yourself how Centrical drives employee engagement, performance, and knowledge for the world’s leading organizations.
Request Demo