“Centrical is a gamechanger. Prior to launch, I was stagnant with my performance – stuck at the same level with no real confidence that I could improve. But the introduction of their platform brought new life into my understanding and belief that I could achieve more. I’ve earned more money than ever thought was possible, which has created an enormous impact for my family.”
Trusted by leading enterprises:
Drive measurable impact across your organization
CONTACT CENTER
Empower agents for success
Equip your contact center employees and managers to meet and exceed their targets — including customer satisfaction, first call resolution (FCR), average handle time, and more — with personalized goals, performance-driven microlearning, and continuous, gamification-powered feedback.
Learn More“In a very real way, this platform enabled agents by motivating them at a personal level to do more, do better, make changes, and grow.”
Dee Niles
CONTACT CENTER
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12% increase in productivity -
15% increase in CSAT and FCR scores -
30% reduction in early attrition
“Centrical’s platform is one of the most important, top 3 platforms we use at our company right now, it’s as important if not more important than our point of sales system.“
Brian Snyder
SALES
SALES
Boost your sales performance
Keep the competitive spirit alive and empower your salespeople to hit their goals with real-time visibility into sales performance, individual and team competitions, and coaching and learning in the flow of work.
Learn More-
3.5x more learning participation -
12% increase in sales per hour -
18% increase in average order value
LEARNING & DEVELOPMENT
Deliver personalized learning at scale
Centrical’s AI leverages multiple data sources — real-time performance data, manager feedback, and more — to create personalized, performance-driven learning paths that create measurable business impact from onboarding and beyond.
Learn More“Employees’ engagement in the learning process is amazing.”
Neomie Rothnie
LEARNING & DEVELOPMENT
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Average assessment scores of 90% or higher -
53% less time spent authoring learning content -
50% faster onboarding
One Platform. One Experience. Exponential Impact.
Featured resources
eBook
Metrics That Matter: KPIs in BPO Call Centers
How can BPO call center managers unify teams while ensuring that agents receive the onboarding, training, and coaching needed to meet their KPIs?
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eBook
Microlearning through Gamification: 8 Simple Steps
Improved knowledge retention and increased performance starts with microlearning, interval learning, and topic repetition.
Find out more
eBook
2022 Trend Report: The Reality of Contact Center Employee Performance
We surveyed contact center leaders to learn what they are doing to motivate, engage, train, and retain employees, as well as their 2022-2023 top priorities and initiatives.
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eBook
Gamification or Digital Culture: The Future of Engagement in the Contact Center
What digital motivation can do for frontline employees and their managers, from real-time performance management to learning, coaching, and recognition.
Find out more
See why our customers love us!
“We leveraged Centrical for a significant cross training initiative for our sales organization and this platform was one of the key drivers of the program’s success. Centrical helped us achieve on time, 100% completion and we received exceptional feedback from users and managers on the learning experience.”
“Centrical helped us motivate agents and it creates a feeling of healthy competition. All this enables our operations teams to achieve their KPI goals and meet and exceed client expectations. Over the year, we have documented improvements in several KPIs and across different business units. Since we started working with this team, we have found at least once success story every month.”
Guide your employees to business success with Centrical
See how Centrical can help your organization boost employee engagement and increase business performance.
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