AI-Guided frontline employee success
and growth

#1 Gamification-Based Performance eXperience Platform
for Better EX and CX

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Drive measurable impact across your organization

The AI-Powered Employee Performance eXperience Platform

Performance management

Enable your people to own their performance. Provide clarity on goals with instant feedback on progress. Recognize achievements and offer up AI-driven learning and coaching to drive continuous improvement.

Personalized microlearning

Guide people with the knowledge and skills they need to succeed. Deliver AI microlearning in the flow of work to improve knowledge retention and address individual knowledge and performance gaps. 

Augmented coaching

Empower managers to spend more time supporting their teams and less time digging through data with AI-powered coaching that delivers personalized performance insights, guided actions, and feedback.

Advanced gamification

Promote personal progress, connectedness, empowerment, and appreciation to motivate and retain your people with gamification, rewards, recognition, and automated feedback.

Performance management

Enable your people to own their performance. Provide clarity on goals with instant feedback on progress. Recognize achievements and offer up AI-driven learning and coaching to drive continuous improvement.

Performance management

Enable your people to own their performance. Provide clarity on goals with instant feedback on progress. Recognize achievements and offer up AI-driven learning and coaching to drive continuous improvement.

Personalized microlearning

Guide people with the knowledge and skills they need to succeed. Deliver AI microlearning in the flow of work to improve knowledge retention and address individual knowledge and performance gaps. 

Augmented coaching

Empower managers to spend more time supporting their teams and less time digging through data with AI-powered coaching that delivers personalized performance insights, guided actions, and feedback.

Advanced gamification

Promote personal progress, connectedness, empowerment, and appreciation to motivate and retain your people with gamification, rewards, recognition, and automated feedback.

Personalized microlearning

Guide people with the knowledge and skills they need to succeed. Deliver AI microlearning in the flow of work to improve knowledge retention and address individual knowledge and performance gaps. 

Performance management

Enable your people to own their performance. Provide clarity on goals with instant feedback on progress. Recognize achievements and offer up AI-driven learning and coaching to drive continuous improvement.

Personalized microlearning

Guide people with the knowledge and skills they need to succeed. Deliver AI microlearning in the flow of work to improve knowledge retention and address individual knowledge and performance gaps. 

Augmented coaching

Empower managers to spend more time supporting their teams and less time digging through data with AI-powered coaching that delivers personalized performance insights, guided actions, and feedback.

Advanced gamification

Promote personal progress, connectedness, empowerment, and appreciation to motivate and retain your people with gamification, rewards, recognition, and automated feedback.

Augmented coaching

Empower managers to spend more time supporting their teams and less time digging through data with AI-powered coaching that delivers personalized performance insights, guided actions, and feedback.

Performance management

Enable your people to own their performance. Provide clarity on goals with instant feedback on progress. Recognize achievements and offer up AI-driven learning and coaching to drive continuous improvement.

Personalized microlearning

Guide people with the knowledge and skills they need to succeed. Deliver AI microlearning in the flow of work to improve knowledge retention and address individual knowledge and performance gaps. 

Augmented coaching

Empower managers to spend more time supporting their teams and less time digging through data with AI-powered coaching that delivers personalized performance insights, guided actions, and feedback.

Advanced gamification

Promote personal progress, connectedness, empowerment, and appreciation to motivate and retain your people with gamification, rewards, recognition, and automated feedback.

Advanced gamification

Promote personal progress, connectedness, empowerment, and appreciation to motivate and retain your people with gamification, rewards, recognition, and automated feedback.

Performance management

Enable your people to own their performance. Provide clarity on goals with instant feedback on progress. Recognize achievements and offer up AI-driven learning and coaching to drive continuous improvement.

Personalized microlearning

Guide people with the knowledge and skills they need to succeed. Deliver AI microlearning in the flow of work to improve knowledge retention and address individual knowledge and performance gaps. 

Augmented coaching

Empower managers to spend more time supporting their teams and less time digging through data with AI-powered coaching that delivers personalized performance insights, guided actions, and feedback.

Advanced gamification

Promote personal progress, connectedness, empowerment, and appreciation to motivate and retain your people with gamification, rewards, recognition, and automated feedback.

See why our customers love us!

Centrical is a gamechanger. Prior to launch, I was stagnant with my performance – stuck at the same level with no real confidence that I could improve. But the introduction of their platform brought new life into my understanding and belief that I could achieve more. I’ve earned more money than ever thought was possible, which has created an enormous impact for my family.”  

Gina, Verizon Cellular Sales Associate

“We leveraged Centrical for a significant cross training initiative for our sales organization and this platform was one of the key drivers of the program’s success. Centrical helped us achieve on time, 100% completion and we received exceptional feedback from users and managers on the learning experience.” 

Kerry Cannon, Operations Manager, Sales Learning & Development, Yahoo! Inc.

“Centrical helped us motivate agents and it creates a feeling of healthy competition. All this enables our operations teams to achieve their KPI goals and meet and exceed client expectations. Over the year, we have documented improvements in several KPIs and across different business units. Since we started working with this team, we have found at least one success story every month.” 

Jaime Parra, Gamification Project Manager, Teleperformance

Featured resources

The Definitive Guide to the Employee Performance Experience

 In this guide, we’ll dive into some of the basics and the “why” behind performance experience methodology, how to apply it to each of the four stages of the employee lifecycle, and how Centrical acts as a partner to guide organizations through this new way of managing not just employee performance, but the experience behind it.   

Find out more

Top 10 Financial Services Contact Center Metrics (That Your Culture is Killing)

Agents in the banking, financial services, and insurance (BFSI) vertical have an especially challenging role, and in times of economic downturn and increasing competitive pressure, delivering an exceptional customer experience and meeting various metrics (especially CSAT) is critical for organizational success.

Find out more

Microlearning through Gamification: 8 Simple Steps

Improved knowledge retention and increased performance starts with microlearning, interval learning, and topic repetition.

Find out more

Attrition in the Contact Center: Trends in Combatting Employee Turnover

BPOs and enterprise contact centers see high turnover, and an equally high cost with business disruption. But consider this: according to one study, highly engaged employees are 75% less likely to leave their company. In this article, we’ll dive into what contributes to high attrition rates, the impact attrition has on frontline teams (and the organization), steps to take to fight turnover, and how Centrical can help.  

Find out more

Guide your employees to business success with Centrical

See how Centrical can help your organization boost employee engagement and increase business performance.

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Guide your employees to business success with Centrical

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