Unlock people
potential, at scale

Centrical dynamically brings together real-time performance management, personalized microlearning, augmented coaching, and advanced gamification to personally guide employees and their managers to success.

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Lead from your front line

You know your business success depends on your frontline success. But it can be a challenge to retain top talent, keep people engaged and motivated, and provide the ongoing coaching and training they need to perform consistently.

Centrical is a powerful platform that creates a winning experience for your frontline employees and managers, while empowering you to lead with confidence. With Centrical, you can provide your teams with clear goals and a path to reach them, engage employees to hit their targets in new and exciting ways, and provide instant feedback and support to guide their success along the way.

CONTACT CENTER

Drive EX for CX excellence

Equip your contact center employees and managers to meet and exceed their targets — including customer satisfaction, first call resolution (FCR), average handle time, and more — with personalized goals, performance-driven microlearning, and continuous, gamification-powered feedback.

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“In a very real way, this platform enabled agents by motivating them at a personal level to do more, do better, make changes, and grow.”

Dee Niles
CONTACT CENTER

  • Centrical clients experience:
  • icons 12% increase in productivity
  • icons 15% increase in CSAT and FCR scores
  • icons 30% reduction in early attrition

“Centrical is so far ahead of the sales performance management competition. There’s no reason to work with anybody else.”

Brian Snyder
SALES

SALES

Boost your sales performance

Keep the competitive spirit alive and empower your salespeople to hit their goals with real-time visibility into sales performance, individual and team competitions, and coaching and learning in the flow of work.

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  • Centrical clients experience:
  • icons 3.5x more learning participation
  • icons 12% increase in sales per hour
  • icons 18% increase in average order value
LEARNING & DEVELOPMENT

Deliver personalized learning at scale

Centrical’s AI leverages multiple data sources — real-time performance data, manager feedback, and more — to create personalized, performance-driven learning paths that create measurable business impact.

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“Employees’ engagement in the learning process is amazing.”

Neomie Rothnie
LEARNING & DEVELOPMENT

  • Centrical clients experience:
  • icons Average assessment scores of 90% or higher
  • icons 53% less time spent authoring learning content
  • icons 50% faster onboarding

A single platform to amplify employee engagement and performance

Performance management

Set personalized goals, provide instant feedback on progress, and suggest relevant coaching and learning.

Personalized microlearning

Get the right learning to the right employees at the right time.

Augmented coaching

Provide frontline managers real-time, personalized actionable performance insights and guidance.

Advanced gamification

Provide frontline managers real-time, personalized actionable performance insights and guidance.

Performance management

Set personalized goals, provide instant feedback on progress, and suggest relevant coaching and learning.

Performance management

Set personalized goals, provide instant feedback on progress, and suggest relevant coaching and learning.

Personalized microlearning

Get the right learning to the right employees at the right time.

Augmented coaching

Provide frontline managers real-time, personalized actionable performance insights and guidance.

Advanced gamification

Provide frontline managers real-time, personalized actionable performance insights and guidance.

Personalized microlearning

Get the right learning to the right employees at the right time.

Performance management

Set personalized goals, provide instant feedback on progress, and suggest relevant coaching and learning.

Personalized microlearning

Get the right learning to the right employees at the right time.

Augmented coaching

Provide frontline managers real-time, personalized actionable performance insights and guidance.

Advanced gamification

Provide frontline managers real-time, personalized actionable performance insights and guidance.

Augmented coaching

Provide frontline managers real-time, personalized actionable performance insights and guidance.

Performance management

Set personalized goals, provide instant feedback on progress, and suggest relevant coaching and learning.

Personalized microlearning

Get the right learning to the right employees at the right time.

Augmented coaching

Provide frontline managers real-time, personalized actionable performance insights and guidance.

Advanced gamification

Provide frontline managers real-time, personalized actionable performance insights and guidance.

Advanced gamification

Provide frontline managers real-time, personalized actionable performance insights and guidance.

Featured resources

The Great Re-Engagement

Whether you call it “The Great Resignation,” “The Big Quit” or “The Big Management Fail,” the story is the same: Millions of employees around the world are quitting. Why are people leaving and how can employers staunch the flow? How can this trend be reversed from resignation to re-engagement? These are questions answered in The Great Re-Engagement, a 360-Degree Look at Work Reimagined.

DOWNLOAD EBOOK

DOWNLOAD EBOOK

SUCCESS 2022

Discover how leaders of tomorrow will take a bold leap today to drive the highest level of performance by engaging and inspiring every single employee to reach their greatest potential.

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5 Ways to Reduce Employee Attrition

This article examines how organizations can offer the right tools to impact employee attrition and prevent the loss of their top talent.

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Enterprise gamification for contact centers

Gamification is a highly effective mechanism for driving employee engagement, productivity, and proficiency. Read this eBook to learn best practices for successfully implementing gamification in your contact center.

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Center your employees’ success with Centrical

Request a demo to see for yourself ​​how Centrical drives employee engagement, performance, and knowledge for the world’s leading organizations.

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Center your employees’ success with Centrical

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