Free eBook: Optimizing CSAT during crisis – Learn about contact center KPIs that matter most now. Click here to download.
Ensure employees stay engaged, focused, trained and coordinated when transitioning to work from home or dealing with unforeseen circumstances.
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Drive employees to adopt the best practices and behaviors for maximum effectiveness and efficiency.
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Improve employees’ experience and connect them emotionally to your team and company goals for higher retention and performance.
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Increase learning participation by continuously engaging employees with personalized microlearning in the flow of work.
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Quickly deploy process changes and updates to your frontline and ensure they are understood and applied. to empower organizational agility.
Learn MoreSet personalized performance and learning goals for your employees. Then empower them with real-time performance tracking, engage them with challenges, levels and prizes, and offer prompts and microlearning that will help them get things done.
Employees who know their goals, know how to get them and are motivated to excel are more successful – it’s that simple.
Your Centrical story can be successful too. Click on our employee highlights to see their stories.
It’s so much easier to hit a target you can actually see.
Centrical is my fitness tracker for work. A quick glance at my screen and I can see how every activity I do helps me with my goals. It’s so much easier to stay motivated when you know what you’re working towards!
Drive performance with visualized goals and always-on performance tracking, updated in real-time.
Platform: Real-time Performance Management
Department: Sales
Solution: Boost employee performance
Case Study: Verizon Cellular Sales
Resource: Engaging Millennials at Work
We are serving more customers, faster than ever before.
The levels of focus and efficiency we are seeing are phenomenal. With Centrical, we can drive teams across all our sites to adopt our best processes and continuously improve.
Drive focus on higher value tasks with data-driven goals and real-time feedback.
Platform: Real-time Performance Management
Department: Contact center
Solution: Business transformation
Case Study: Microsoft
Resource: Sales Enablement Needs to Be More About Making Salespeople Better
Having everyone onboard makes things so much easier
We roll out new promotions almost every other day. Centrical makes it easy to get everyone on the team up to speed and on point so we always hit our numbers - no hiccups.
Ensure employees adapt and adopt with personalized microlearning and real-time feedback in a communications channel that everyone monitors daily.
Platform: Personalized Microlearning
Department: Sales
Solution: Create a learning culture
Case Study: Microsoft
Quality of customer service is what sets us apart.
Our employee’s proficiency and resourcefulness is how we differentiate. Centrical helps us create a culture of learning. One where employees engage with learning daily so they always have the right answers when they’re on a customer call.
Deliver gamified learning in the flow of work for higher knowledge retention.
Platform: Personalized Microlearning
Department: Learning & development
Solution: Create a learning culture
Case Study: Payoneer
In a break between appointments, I get up-to-speed and re-engaged.
In the time it takes to grab a coffee, I find out how I’m doing and how to improve. It takes me from fuzzy to focused in an instant. It’s the one tool I need to succeed at my job, wherever I’m working.
Set goals and set your employees up for success and watch performance improve.
Platform: Personalized Microlearning
Department: Sales
Solution: Create a learning culture
Case Study: Comdata
Missing a day of work means missing a chance to win.
I used to spend half my day chasing down absentees and trying to fill shifts. With Centrical, my team sees every day as an opportunity to win points and rewards, and get recognized for their achievements.
Move the middle: engage and recognize your entire workforce to do their best work.
Platform: Advanced Gamification
Department: Contact center
Solution: Drive employee engagement
Case Study: Comdata
Set personalized performance and learning goals for your employees. Then empower them with real-time performance tracking, engage them with challenges, levels and prizes, and offer prompts and microlearning that will help them get things done.
Employees who know their goals, know how to get them and are motivated to excel are more successful – it’s that simple.
Your Centrical story can be successful too. Click on our employee highlights to see their stories.
Connect your employees emotionally to work for a positive and productive culture of success. Turn :( into :) .
Centrical gamification software as a service lets you incorporate engagement and recognition into anything – driving anyone from your top players to your mid-performers to adopt the right behaviors and stay continuously motivated to excel. Our advanced gamification platform lets you offer personal challenges, set tiered, prize-winning competitions, or embed activities in quest-based game narratives. Whoever your employees are, there’s something in Centrical for everyone.
Learn MoreProvide employees with the knowledge they need when they need it. In bite-sized bursts.
There’s a better way to drive proficiency. With Centrical you can create bite-sized microlearning activities. Then use our AI assisted automation engine to deliver the right learning to the right employee at the right time based on their knowledge and performance data. No matter the learning need, with Centrical employees build skills and get up to speed in just minutes a day.
Learn MoreEnable continuous performance tracking and feedback to increase employee effectiveness. At scale. Always.
Whether it’s sales goals, call metrics or knowledge levels, with Centrical your employees have always-on access to their performance data at the palm of their hand. Centrical acts as your employees’ virtual coach – it uses real-time data from your enterprise applications to offer new goals, provide personalized feedback and prompt microlearning and calls to action – Just like a fitness tracker for work.
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Dr. Nicola Benedetto
Head of Service Processes
Employees feel accountable and try harder to do good work.
Allan Morales
Regional Training Manager
Centrical has helped us enhance our learning and onboarding experience. I love how dynamic, intuitive, and user-friendly the platform is.
Brian Snyder
Regional Director
In the 22 years I've been with this company I have never worked with a better vendor!
Neomie Rothnie
QA Manager - Customer Care
We're very happy with the results this platform is yielding for us. Employees’ engagement in the learning process is amazing.
Ken Persson
COO
It's timely, it's relevant and it's fun! Centrical really engages employees in following their performance, and improving it.
The e-learning elements are what drove me to select Centrical. This focus on employee development was missing from other options I had explored.
I love that we can customize everything to fit our needs. The team has been a pleasure to work with and is always available to assist. They have great ideas to help create a buzz with our teams.
Centrical was exceptional in the amount of delivery and ongoing support they offered to ensure we were successful.
