Equip your contact center employees and managers to meet and exceed their targets — including customer satisfaction, first call resolution (FCR), average handle time, and more — with personalized goals, performance-driven microlearning, and continuous, gamification-powered feedback.
Learn More“In a very real way, this platform enabled agents by motivating them at a personal level to do more, do better, make changes, and grow.”
12% increase in productivity
15% increase in CSAT and FCR scores
30% reduction in early attrition“Centrical’s platform is one of the most important, top 3 platforms we use at our company right now, it’s as important if not more important than our point of sales system.“
Keep the competitive spirit alive and empower your salespeople to hit their goals with real-time visibility into sales performance, individual and team competitions, and coaching and learning in the flow of work.
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3.5x more learning participation
12% increase in sales per hour
18% increase in average order valueCentrical’s AI leverages multiple data sources — real-time performance data, manager feedback, and more — to create personalized, performance-driven learning paths that create measurable business impact from onboarding and beyond.
Learn More“Employees’ engagement in the learning process is amazing.”
Average assessment scores of 90% or higher
53% less time spent authoring learning content
50% faster onboarding
Improved knowledge retention and increased performance starts with microlearning, interval learning, and topic repetition.
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Improved knowledge retention and increased performance starts with microlearning, interval learning, and topic repetition.
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What digital motivation can do for frontline employees and their managers, from real-time performance management to learning, coaching, and recognition.
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Improved knowledge retention and increased performance starts with microlearning, interval learning, and topic repetition.
Find out more
“Centrical is a gamechanger. Prior to launch, I was stagnant with my performance – stuck at the same level with no real confidence that I could improve. But the introduction of their platform brought new life into my understanding and belief that I could achieve more. I’ve earned more money than ever thought was possible, which has created an enormous impact for my family.”
“We leveraged Centrical for a significant cross training initiative for our sales organization and this platform was one of the key drivers of the program’s success. Centrical helped us achieve on time, 100% completion and we received exceptional feedback from users and managers on the learning experience.”
“Centrical helped us motivate agents and it creates a feeling of healthy competition. All this enables our operations teams to achieve their KPI goals and meet and exceed client expectations. Over the year, we have documented improvements in several KPIs and across different business units. Since we started working with this team, we have found at least one success story every month.”
See how Centrical can help your organization boost employee engagement and increase business performance.
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