Make employees
the center of your business success

Drive employee experience and growth using real-time performance management, personalized microlearning, and advanced gamification.

“Every day at work is my best day.”
Sofia Commercial Sales Rep
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Success stories start with Centrical

Set personalized performance and learning goals for your employees. Then empower them with real-time performance tracking, engage them with challenges, levels and prizes, and offer prompts and microlearning that will help them get things done.

Employees who know their goals, know how to get them and are motivated to excel are more successful – it’s that simple.

Your Centrical story can be successful too. Click on our employee highlights to see their stories.

Sofia

Commercial Sales Rep, LEADING BROADBAND COMMUNICATIONS CO.
Read her story
It’s so much easier to hit a target you can actually see.

Centrical is my fitness tracker for work. A quick glance at my screen and I can see how every activity I do helps me with my goals. It’s so much easier to stay motivated when you know what you’re working towards!

Drive performance with visualized goals and always-on performance tracking, updated in real-time.

Platform: Real-time Performance Management

Department: Sales

Solution: Boost employee performance

Case Study: Verizon Cellular Sales

Resource: Engaging Millennials at Work

Sebastian

Director of Site Ops, LEADING LATAM CALL CENTER
Read his story
We are serving more customers, faster than ever before.

The levels of focus and efficiency we are seeing are phenomenal. With Centrical, we can drive teams across all our sites to adopt our best processes and continuously improve.

Drive focus on higher value tasks with data-driven goals and real-time feedback.

Platform: Real-time Performance Management

Department: Contact center

Solution: Business transformation

Case Study: Microsoft

Resource: Sales Enablement Needs to Be More About Making Salespeople Better

Jack

Regional Sales Director, BIG 4 TELCO CO.
Read his story
Having everyone onboard makes things so much easier

We roll out new promotions almost every other day. Centrical makes it easy to get everyone on the team up to speed and on point so we always hit our numbers - no hiccups.

Ensure employees adapt and adopt with personalized microlearning and real-time feedback in a communications channel that everyone monitors daily.

Platform: Personalized Microlearning

Department: Sales

Solution: Create a learning culture

Case Study: Microsoft

Resource: Turning Salespeople into Super Salespeople

Claire

VP, Learning Solutions, TOP 10 FINANCIAL SERVICES CO.
Read her story
Quality of customer service is what sets us apart.

Our employee’s proficiency and resourcefulness is how we differentiate. Centrical helps us create a culture of learning. One where employees engage with learning daily so they always have the right answers when they’re on a customer call.

Deliver gamified learning in the flow of work for higher knowledge retention.

Platform: Personalized Microlearning

Department: Learning & development

Solution: Create a learning culture

Case Study: Payoneer

Resource: Everyone Shouldn’t Have to Hate Customer Service

Tom

Field Service Rep, INDUSTRIAL CO.
Read his story
In a break between appointments, I get up-to-speed and re-engaged.

In the time it takes to grab a coffee, I find out how I’m doing and how to improve. It takes me from fuzzy to focused in an instant. It’s the one tool I need to succeed at my job, wherever I’m working.

Set goals and set your employees up for success and watch performance improve.

Platform: Personalized Microlearning

Department: Sales

Solution: Create a learning culture

Case Study: Comdata

Resource: ‘Learning in the Flow of Work’ Has to Work

Angela

Customer & Contact Center Director, GLOBAL BPO
Read her story
Missing a day of work means missing a chance to win.

I used to spend half my day chasing down absentees and trying to fill shifts. With Centrical, my team sees every day as an opportunity to win points and rewards, and get recognized for their achievements.

Move the middle: engage and recognize your entire workforce to do their best work.

Platform: Advanced Gamification

Department: Contact center

Solution: Drive employee engagement

Case Study: Comdata

Resource: The Absurdity of the Annual Performance Review

Success stories start with Centrical

Set personalized performance and learning goals for your employees. Then empower them with real-time performance tracking, engage them with challenges, levels and prizes, and offer prompts and microlearning that will help them get things done.

Employees who know their goals, know how to get them and are motivated to excel are more successful – it’s that simple.

Your Centrical story can be successful too. Click on our employee highlights to see their stories.

Drive organization ROI through employee engagement

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Boost employee performance

Drive employees to adopt the best practices and behaviors for maximum effectiveness and efficiency.

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Drive employee engagement

Improve employees’ experience and connect them emotionally to your team and company goals for higher retention and performance.

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Create a learning culture

Increase learning participation by continuously engaging employees with personalized microlearning in the flow of work.

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Improve business agility

Quickly deploy process changes and updates to your frontline to empower organizational agility.

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18% Higher sales revenue
30% Faster onboarding
12% Higher employee productivity
17% Less employee attrition
2X More cross-sells

Advanced gamification

Connect your employees emotionally to work for a positive and productive culture of success. Turn :( into :) .

Centrical lets you incorporate engagement and recognition into anything – driving anyone from your top players to your mid-performers to adopt the right behaviors and stay continuously motivated to excel. Our advanced gamification engine lets you offer personal challenges, set tiered, prize-winning competitions, or embed activities in quest-based game narratives. Whoever your employees are, there’s something in Centrical for everyone.

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Personalized microlearning

Provide employees with the knowledge they need when they need it. In bite-sized bursts.

There’s a better way to drive proficiency. With Centrical you can create bite-sized microlearning activities. Then use our AI assisted automation engine to deliver the right learning to the right employee at the right time based on their knowledge and performance data. No matter the learning need, with Centrical employees build skills and get up to speed in just minutes a day.

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Real-time performance management

Enable continuous performance tracking and feedback to increase employee effectiveness. At scale. Always.

Whether it’s sales goals, call metrics or knowledge levels, with Centrical your employees have always-on access to their performance data at the palm of their hand. Centrical acts as your employees’ virtual coach – it uses real-time data from your enterprise applications to offer new goals, provide personalized feedback and prompt microlearning and calls to action – Just like a fitness tracker for work.

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Dr. Nicola Benedetto Head of Service Processes
Employees feel accountable and try harder to do good work.
Allan Morales Regional Training Manager
Centrical has helped us enhance our learning and onboarding experience. I love how dynamic, intuitive, and user-friendly the platform is.
Brian Snyder Regional Director
In the 22 years I've been with this company I have never worked with a better vendor!
Neomie Rothnie QA Manager - Customer Care
We're very happy with the results this platform is yielding for us. Employees’ engagement in the learning process is amazing.
Ken Persson COO
It's timely, it's relevant and it's fun! Centrical really engages employees in following their performance, and improving it.
Derrick P. Director of Enrollment
The e-learning elements are what drove me to select Centrical. This focus on employee development was missing from other options I had explored.
Angie P. Recovery Program Lead
I love that we can customize everything to fit our needs. The team has been a pleasure to work with and is always available to assist. They have great ideas to help create a buzz with our teams.
Steven E. Sales Excellence Process Leader
Centrical was exceptional in the amount of delivery and ongoing support they offered to ensure we were successful.

Make your employees the center

Supercharge your workforce with real-time performance management, personalized microlearning, and advanced gamification.

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