
Guide your Employees to Business Success
Transform how frontline teams perform, coach, learn, and connect through a personalized experience, at scale.
CONTACT CENTER
Empower agents for success
Equip your contact center employees and managers to meet and exceed their targets — including customer satisfaction, first call resolution (FCR), average handle time, and more — with personalized goals, performance-driven microlearning, and continuous, gamification-powered feedback.
Learn More“In a very real way, this platform enabled agents by motivating them at a personal level to do more, do better, make changes, and grow.”
Dee Niles
CONTACT CENTER

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12% increase in productivity
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15% increase in CSAT and FCR scores
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30% reduction in early attrition
“Centrical’s platform is one of the most important, top 3 platforms we use at our company right now, it’s as important if not more important than our point of sales system.“
Brian Snyder
SALES

SALES
Boost your sales performance
Keep the competitive spirit alive and empower your salespeople to hit their goals with real-time visibility into sales performance, individual and team competitions, and coaching and learning in the flow of work.
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3.5x more learning participation
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12% increase in sales per hour
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18% increase in average order value
LEARNING & DEVELOPMENT
Deliver personalized learning at scale
Centrical’s AI leverages multiple data sources — real-time performance data, manager feedback, and more — to create personalized, performance-driven learning paths that create measurable business impact from onboarding and beyond.
Learn More“Employees’ engagement in the learning process is amazing.”
Neomie Rothnie
LEARNING & DEVELOPMENT

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Average assessment scores of 90% or higher
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53% less time spent authoring learning content
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50% faster onboarding
Guide your employees to business success with Centrical
Request a demo to see how Centrical can help your organization boost employee engagement and increase business performance.
Request Demo