Manage What You Measure: Improve Workforce Productivity with More Transparent Performance Metrics
One of the most efficient and impactful ways companies can inspire better team productivity is...
Boost Motivation with Virtual Stores
Employees will be motivated to complete learning exercises, hit their KPIs, and more when they're able to redeem points accumulated through those efforts for rewards found in virtual stores.
Resource Center
Leading Remotely: 6 Lessons from Frontline Leadership
Read insights shared by frontline leaders from Anthem, Blue Cross, John Hancock, HP, VISA, and...
AI + People = Higher Performance: How Augmented People Intelligence Improves Front-line Managers’ Performance
This is the first in a series of articles that will explore the rise and...
Why Difficult Customers Are the Customers You Want
I was wrapping up a phone call with an insurance company customer. We were discussing...
Change Creates Change: How Centrical Met the Challenge of 2020
Operating under the strain of a pandemic for nine months last year was truly unprecedented....
Paying Attention to What Needs Attention Just Got A Lot Easier for Frontline Managers
Learn how Centrical's Manager Insights uses AI and data to help frontline managers streamline their...
Thoughts on 5 of Dan Schawbel’s Top 10 Workplace Trends for 2021
Dan Schawbel is a New York Times bestselling author and globally-recognized researcher. HIs focus is...
Want Better Company Performance? Let Employees Celebrate Their Own Accomplishments
When WFH employees can share their successes beyond their teams and the companies they work...
The Proverb and Power Up: How a Product Enablement Program Works
Power Up with Centrical is all about empowering administrators of Centrical's Employee-Centric Success Platform. So...
How Centrical Makes Certain Performance Data is Correct
How does Centrical make certain the performance data employees and their managers see and act...
You Can Unburn Burned-Out Employees
As we approach three-quarters of a year under COVID-19, about two-thirds of employees feel burned...
How Instilling Values in a Customer Support Organization Helps Drive an Excellent Customer Experience
Centrical gathered its technical account managers (TAM). These are the people who deal directly with...