The 3 keys to higher customer satisfaction
When you engage employees at an emotional level, provide continuous learning, they will want to...
Boost Motivation with Virtual Stores
Employees will be motivated to complete learning exercises, hit their KPIs, and more when they're able to redeem points accumulated through those efforts for rewards found in virtual stores.
Resource Center
WFH Hurts Contact Center Productivity – Here’s How to Fix It
Having contact center agents continue to WFH is more than reasonable. Continuing to accept less...
Our Differences Make Us Stronger
Gal Rimon, Centrical's Founder & CEO, believes a diverse organization is a better one, a...
3 Lessons Learned During COVID-19 By 2 Learning & Development Pros
There’s continuous adaptation and innovation to deal with the COVID-19-related disruptions to training activities. To...
Why Difficult Customers Are the Customers You Want
I was wrapping up a phone call with an insurance company customer. We were discussing...
Working From Anywhere Requires Employees To Perform From Anywhere
In this commentary, originally appearing in Forbes, Gal Rimon, Centrical's CEO, shares that conversations he's...
Adjusting Your L&D Plan During a Crisis: A 4-step Process
According to Training Industry research, strategic alignment is the most important process capability of great...
Customer Karma is What You Make It
Karma has been described as, “…that what goes around comes around.” Even though I’m a...
Finding the Silver Lining
Bill Kahn, Centrical's VP, Customer Success, Americas, sat down with four people involved in their...
Your employees are working from home. Now what?
It will be just fine if I don’t read another joke about business casual pajamas...