Press Release

DigitalWell & Centrical sign Multi-Year Deal with CX provider, itel

Contract boosts itel staffing and service capability in Latin America, Caribbean and beyond.

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Resource Center

Featured Resources

eBook

Metrics That Matter: KPIs in BPO Call Centers

How can BPO call center managers unify teams while ensuring that agents receive the onboarding,...

eBook

Microlearning Through Gamification

Improved knowledge retention and increased performance starts with microlearning, interval learning, and topic repetition.

eBook

The First 90 Days: Using Gamification to Engage and Retain New Contact Center Hires

How can gamified learning and performance can prevent early attrition in the contact center and...

eBook

2022 Trend Report: The Reality of Contact Center Employee Performance

We surveyed contact center leaders to learn what they are doing to motivate, engage, train,...

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Blog Post

Best Gamification Platforms & Software Overview

Blog Post

Gamification in Training: Best Practices in 2023

Blog Post

Key Customer Service KPIs & Metrics Overview

How to measure the success of the customer service team and improve it? Read here...

Press Release

Centrical Appoints Leading SaaS Sales Executive, Jayme Smithers as Chief Revenue Officer to Double Down on Growth and Expansion

Blog Post

Gamification for Employee Engagement - All You Need to Know

Blog Post

The Dichotomy of BPOs

Contact centers (call centers) are the purest form of customer service that any company can...

Blog Post

Ways to Improve Call Center Agent Performance

Blog Post

All You Need to Know About Enterprise Gamification In 2023

Blog Post

Metrics That Matter: KPIs in BPO Call Centers

Blog Post

5 Ways to Effectively Manage your Frontline Teams in a Hybrid World

Blog Post

5 Tips to Driving Higher Employee Engagement for Ops Leaders

Blog Post

Centrical Provides Real-Time Performance Data and Conversational AI with New Zoom Integration