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Infographic: Elevate Caregiver Experience

The caregiving industry faces a growing challenge: high staff turnover and burnout. Creating a supportive and engaging work environment is crucial for retaining your valuable caregivers.

Tackling Turnover in Travel and Hospitality

The travel and hospitality industry experiences an attrition rate of over 80% annually, with early attrition and first-day ghosting significant contributors to these statistics. How can companies throughout the industry curb early attrition while setting their new hires up for long-term success?

Performance Experience Checklist

It is no secret that engaged, high-performing employees create amazing customer experiences. A performance experience is a method of improving operational performance, employee retention, and CX by personally guiding and inspiring frontline employees across every stage of the employee lifecycle.  

Guides

The 2024 Guide to Gamification

Gamification is an increasingly popular strategy gaining traction across organizational types and industries. While gamification is an effective tool for employee motivation, engagement, productivity, and performance, it must be implemented thoughtfully to deliver consistent results over the long term.

Gamification: A Buyer’s Guide

Our buyer’s guide helps you start your gamification journey, offering the tools to evaluate platforms and build your business case, including a downloadable evaluation checklist.

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Unlocking Employee Engagement and Business Growth

In this whitepaper, you will learn about the detrimental risks of deprioritizing your employee engagement efforts and how to position your learning and development programs to measure impact and drive value.

Videos

SUCCESS 2022

Discover how leaders of tomorrow will take a bold leap today to drive the highest level of performance by engaging and inspiring every single employee to reach their greatest potential.

Success 2021 On-Demand

Watch the Success 2021 event sessions to learn from the leaders who are reimagining the world of work to ensure employee and business success.

Blog Posts

5 Low-Lift, High-Impact AI Use Cases to Implement Now

Seamless customer service is paramount to the success of a business. Discover techniques for optimizing contact center operations to ensure maximum efficiency.

The 2024 Guide to Contact Center Capacity Planning

Maintaining an effective call center requires proper planning. Explore the benefits of capacity planning and how to properly implement it in your contact center.

Contact Center Automation: How to Boost Efficiency

Find out why automation represents the key to optimal resource management for contact centers, and learn how to automate contact center functions the right way.

Podcast

Creating Frameworks for Sustainable Performance

Caring for your employees is key to your business’ success, and people like Lisa Dolan seem to have cracked the code on how to do it sustainably for hundreds of thousands of global employees.

Come One, Come All: Enabling Your Employees’ “Rare Breed” Virtues

Author Sunny Bonnell shares more on her “Rare Breed” movement. Sunny is on a mission to empower leaders to harness the power of their most audacious, obsessed, weird, hypnotic, rebellious employees.

Research

Performance Driven Culture Research Landing Page

Find out why automation represents the key to optimal resource management for contact centers, and learn how to automate contact center functions the right way.

Research Paper – Redthread Frontline Employee Performance Management

Find out why automation represents the key to optimal resource management for contact centers, and learn how to automate contact center functions the right way.

Events

Events

Lunch and Learn: Empowering Managers in the Age of AI

Join Contact Center Experts Corey Mustard and Lisa Strate!

As AI transforms the contact

Events

Executive Dinner Denver

Team Centrical is headed to Denver to host an exclusive invitation-only Executive Dinner for our

Events

CCW Vegas Happy Hour with Centrical and Arise

After an insightful Day 1 at CCW Vegas, join Team Centrical and Arise or an

Drive transformation with gamification

Supercharge employee engagement by giving your
workforce daily reasons to get excited

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Drive transformation with gamification

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