Employee attrition can be avoided.
See how Centrical can help ensure your employees feel connected to your brand and values, supported with personalized training and coaching, and excited to build their career for many years ahead.
Fostering a productive workforce can result in:
Improvement in sales performance
Reduction in call flow errors
Increase in customer satisfaction
Deliver personalized and guided onboarding experiences and ensure long term success with ongoing personalized knowledge refreshers and targeted coaching and support.
Keep the competitive spirit alive and motivation strong with dynamic leaderboards, individual and team competitions, milestone badges, instant feedback, tangible rewards, and recognition.
Celebrate the big and little wins with peer and manager kudos, points, badges, leaderboards and tangible rewards.
Become an employer of choice
Retain top talent
Boost productivity and performance
BPOs and enterprise contact centers see high turnover, and an equally high cost with business disruption. But consider this: according to one study, highly engaged employees are 75% less likely to leave their company. In this article, we’ll dive into what contributes to high attrition rates, the impact attrition has on frontline teams (and the organization), steps to take to fight turnover, and how Centrical can help.Find out more
The industry analysis is comprised of global feedback from 500+ leaders from BPOs, enterprise contact centers, and other organizations, with company sizes ranging from 101-10,000+ employees.Find out more
New Hire voluntary turnover in the contact center is costly: anyone who leaves the organization within the first 90 days of employment will not have made up for the costs involved in hiring them. According to the 2020 Retention Report by the Work Institute, 3 out of 4 employees resign for preventable reasons, with about […]Find out more