Rewarding the Winners or Celebrating Participation? Finding the Right Balance in Employee Motivation

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Optimizing the Frontline Manager Experience: A Strategic Lever for Employee Retention and Performance

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KPIs Are Dead – Why Behaviors Matter More Than Metrics

It's a data-driven era, and metrics are seen as the ultimate measure of an employee's...

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Rewarding the Winners or Celebrating Participation? Finding the Right Balance in Employee Motivation

In the workplace, the goal is clear: motivate employees to align with the company’s objectives,...

Women in Leadership: Ella Davidson, VP of HR

In honor of Women's History month, we wanted to spotlight the incredible women on our...

Starting Fast in 2021: Advice from 3 Contact Center Experts and Me

The value of getting a year off to a fast start in 2021 cannot be...

Look To Employees’ Performance To Check On Their Well-Being

There's been an understandable rise in attention paid to employees' well-being. Centrical's CEO, Gal Rimon,...

Working From Home Demands a New Training Focus on Team Leaders

With the shift to WFH, forced by the pandemic, we saw a shift to digital,...

Customer Service Team Appreciation in 2020

Contact Center Pipeline wanted to find out how companies are celebrating Customer Support Week 2020...

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