Starting Fast in 2021: Advice from 3 Contact Center Experts and Me
The value of getting a year off to a fast start in 2021 cannot be...
Resource Center
Look To Employees’ Performance To Check On Their Well-Being
There's been an understandable rise in attention paid to employees' well-being. Centrical's CEO, Gal Rimon,...
Working From Home Demands a New Training Focus on Team Leaders
With the shift to WFH, forced by the pandemic, we saw a shift to digital,...
Customer Service Team Appreciation in 2020
Contact Center Pipeline wanted to find out how companies are celebrating Customer Support Week 2020...