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Women in Leadership: Ella Davidson, VP of HR

In honor of Women's History month, we wanted to spotlight the incredible women on our...

Starting Fast in 2021: Advice from 3 Contact Center Experts and Me

The value of getting a year off to a fast start in 2021 cannot be...

Look To Employees’ Performance To Check On Their Well-Being

There's been an understandable rise in attention paid to employees' well-being. Centrical's CEO, Gal Rimon,...

Working From Home Demands a New Training Focus on Team Leaders

With the shift to WFH, forced by the pandemic, we saw a shift to digital,...

Customer Service Team Appreciation in 2020

Contact Center Pipeline wanted to find out how companies are celebrating Customer Support Week 2020...

Drive transformation with gamification

Supercharge employee engagement by giving your workforce daily reasons to get excited

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Drive transformation with gamification

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