Scale frontline manager impact
“Centrical makes it extremely easy to quickly determine who our managers should coach next. This is especially important in a virtual environment when they need to constantly communicate with their team.”
Your frontline managers play a critical role in the performance of your teams. Poor managers drive down employee engagement and productivity and can spoil even your best attempts to fight attrition.
Centrical leverages AI to eliminate the administrative burden of coaching, empowering frontline managers to connect at a deeper level and enabling their frontline teams to thrive.Coaching One-Pager
Provide continuous and effective coaching with AI-powered outlier insights and coaching recommendations, AI-generated team sentiment analysis, and connected quality evaluations.
Provide the right support for every coaching opportunity with coaching templates, quality evaluation forms, virtual coaching conversations, targeted challenges, and contextual learning.
Drive excellence and motivation with Manager Action KPIs! Provide visibility into coaching actions and recognize managers for achieving their team development goals.
Empower employees to own their growth by providing insights into their performance, targeted microlearning opportunities, transparent career pathways, and a collaborative platform for social knowledge sharing.
Provide just-in-time support and close the feedback loop. With Centrical managers can:
Save managers’ time prepping for scheduled coaching conversations and make the most of every coaching session with quick access to performance data from across your operational systems and integrated quality evaluation forms. Follow up with guided coaching actions, learning missions, and performance challenges.
Focus managers on performance outliers with daily insights on performance drops, recognition opportunities, and wellbeing indicators to support empathetic leadership. Plus! Gain insight into team sentiment and knowledge trends with AI-generated survey and quiz summaries.
Drive operational excellence and motivation with Manager Action KPIs! Provide visibility into coaching actions and recognize managers for achieving their team development goals with the power of gamification.
Analyze team trends in performance, engagement, learning, and wellbeing to better support every individual.
With the rise of new technology, data-led initiatives, artificial intelligence, and machine learning, businesses can increasingly harvest knowledge in ways that weren’t possible in the past, driving more value. So, how best to do this? This thought leadership explores this question.Find out more
Take a look at Microsoft’s Case Study discussing how gamification improves learning and performance in the call center.Find out more
Common frontline challenges such as high error rates, knowledge gaps, fluctuating performance, low morale, and high attrition rates have two things in common: they result in a poor customer experience and are all resolvable by driving consistency within the organization.Find out more