Keeping employees motivated and productive is no small feat. But leveraging advanced gamification brings important components of the employee experience together. By connecting engagement and performance in innovative ways, gamification creates a positive, productive, and loyal team that’s motivated and committed to meeting (and crushing!) their metrics.
“Centrical is so far ahead of the sales performance management competition. There’s no reason to work with anybody else.”
Level up employee engagement and performance with Centrical’s high performance solution
BENEFITS>
Agile, scalable solution speeds up proficiency across teams and levels, enabling employees to quickly upskill and adapt to product and service shifts.
Employees own their development and success with personalized, targeted microlearning, performance-driven learning paths, and real-time feedback and support.
Cultivate and strengthen employee-manager relationships with augmented coaching, social recognition, knowledge sharing, and continuous, AI-powered feedback.
Boost engagement across the board with advanced gamification, including peer and manager kudos, points, badges, leaderboards, and tangible rewards.
CUSTOMER STORIES>
Microsoft’s global network of contact centers supports its consumer offerings with thousands of service agents. Centrical helped Microsoft make service agents more productive, responsible, and most importantly more engaged. Read the full case study to learn how.
With Centrical, the Elevate program has become core to Cellular Sales revenue and business growth. Data shows a strong correlation between engagement in the program and business results. Verizon employees who are highly active on Centrical have exhibited 53% more new tech sales, 2X promotional combo sales, 45% more accessory sales, and 75% more new activations (activating a Verizon program after a mobile phone purchase).
How can gamified learning and performance can prevent early attrition in the contact center and ensure frontline managers engage new hires?
Find out moreSee how Teleperformance boosts agent performance through better engagement, training, and management processes.
Find out moreWe surveyed 500+ operations leaders across industries and the globe to get their thoughts on the state of workforce engagement in 2023. Respondents offered insights on a wide variety of topics, ranging from business priorities and initiatives, to where they are struggling, to why employees leave, to expectations around WEM platforms (and the impact of gamification as part of a WEM), and more.
Find out moreBPOs and enterprise contact centers see high turnover, and an equally high cost with business disruption. But consider this: according to one study, highly engaged employees are 75% less likely to leave their company. In this article, we’ll dive into what contributes to high attrition rates, the impact attrition has on frontline teams (and the organization), steps to take to fight turnover, and how Centrical can help.
Find out moreDalit Sadeh
Chief Operating Officer
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Ella Davidson
VP Global HR
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Ariel Herman
VP Research and Development
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Ronen Botzer
CFO
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Linat Mart
VP, Product Management
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Daphne Saragosti
Chief Customer Officer
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Doron Neumann
CTO
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April Crichlow
CMO
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Jayme Smithers
CRO
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Gal Rimon
Founder and CEO
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Find out how you can deliver better customer experiences in this one-pager
Learn what’s possible with Centrical’s Performance Management Platform
Learn how you can leverage Centrical’s Coaching capabilities to scale frontline manager impact.
See how Centrical Boosts Contact Center Agents’ Performance
See how Centrical Boosts Sales Performance
Learn how you can keep your frontline emotionally connected, motivated, and productive, wherever they work.
Learn all about Gamification and how you can benefit from it to proactively engage your frontline, from anywhere.