Technology

Keep tech teams motivated and educated while meeting and exceeding their targets

Keeping employees motivated and productive is no small feat. But leveraging advanced gamification brings important components of the employee experience together. By connecting engagement and performance in innovative ways, gamification creates a positive, productive, and loyal team that’s motivated and committed to meeting (and crushing!) their metrics.

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Improving EX and CX for the world’s leading technology organizations and teams

See Centrical in Action

“Centrical is so far ahead of the sales performance management competition. There’s no reason to work with anybody else.”

Brian Snyder
Regional Director, Cellular Sales

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ChatGPT-powered AI microlearning, coaching and advanced gamification

Level up employee engagement and performance with Centrical’s high performance solution

BENEFITS

Innovative tech team engagement

Accelerate Employee Proficiency

Agile, scalable solution speeds up proficiency across teams and levels, enabling employees to quickly upskill and adapt to product and service shifts.

Inspire Elevated Performance

Employees own their development and success with personalized, targeted microlearning, performance-driven learning paths, and real-time feedback and support.

Drive Productive Discussions

Cultivate and strengthen employee-manager relationships with augmented coaching, social recognition, knowledge sharing, and continuous, AI-powered feedback.

Motivate. Recognize. Reward.

Boost engagement across the board with advanced gamification, including peer and manager kudos, points, badges, leaderboards, and tangible rewards.

CUSTOMER STORIES

Transform the Agent and Supervisor Experience

Microsoft drives down absenteeism, boosts productivity 12% and increases upsells 2x

Microsoft’s global network of contact centers supports its consumer offerings with thousands of service agents. Centrical helped Microsoft make service agents more productive, responsible, and most importantly more engaged. Read the full case study to learn how.

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Verizon Cellular increased sales 53% and doubled combo sales using Centrical

With Centrical, the Elevate program has become core to Cellular Sales revenue and business growth. Data shows a strong correlation between engagement in the program and business results. Verizon employees who are highly active on Centrical have exhibited 53% more new tech sales, 2X promotional combo sales, 45% more accessory sales, and 75% more new activations (activating a Verizon program after a mobile phone purchase).

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Featured Resources

eBook

The First 90 Days: Using Gamification to Engage and Retain New Contact Center Hires

How can gamified learning and performance can prevent early attrition in the contact center and ensure frontline managers engage new hires?

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Teleperformance Case Study

See how Teleperformance boosts agent performance through better engagement, training, and management processes.

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eBook

2023 Global Operation Leaders Insight Survey

We surveyed 500+ operations leaders across industries and the globe to get their thoughts on the state of workforce engagement in 2023. Respondents offered insights on a wide variety of topics, ranging from business priorities and initiatives, to where they are struggling, to why employees leave, to expectations around WEM platforms (and the impact of gamification as part of a WEM), and more.

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eBook

Attrition in the Contact Center: Trends in Combatting Employee Turnover

BPOs and enterprise contact centers see high turnover, and an equally high cost with business disruption. But consider this: according to one study, highly engaged employees are 75% less likely to leave their company. In this article, we’ll dive into what contributes to high attrition rates, the impact attrition has on frontline teams (and the organization), steps to take to fight turnover, and how Centrical can help.

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