Keeping employees motivated and productive is no small feat. But leveraging advanced gamification brings important components of the employee experience together. By connecting engagement and performance in innovative ways, gamification creates a positive, productive, and loyal team that’s motivated and committed to meeting (and crushing!) their metrics.
“Centrical is so far ahead of the sales performance management competition. There’s no reason to work with anybody else.”
Level up employee engagement and performance with Centrical’s high performance solution
Agile, scalable solution speeds up proficiency across teams and levels, enabling employees to quickly upskill and adapt to product and service shifts.
Employees own their development and success with personalized, targeted microlearning, performance-driven learning paths, and real-time feedback and support.
Cultivate and strengthen employee-manager relationships with augmented coaching, social recognition, knowledge sharing, and continuous, AI-powered feedback.
Boost engagement across the board with advanced gamification, including peer and manager kudos, points, badges, leaderboards, and tangible rewards.
Microsoft’s global network of contact centers supports its consumer offerings with thousands of service agents. Centrical helped Microsoft make service agents more productive, responsible, and most importantly more engaged. Read the full case study to learn how.
With Centrical, the Elevate program has become core to Cellular Sales revenue and business growth. Data shows a strong correlation between engagement in the program and business results. Verizon employees who are highly active on Centrical have exhibited 53% more new tech sales, 2X promotional combo sales, 45% more accessory sales, and 75% more new activations (activating a Verizon program after a mobile phone purchase).
See how Teleperformance boosts agent performance through better engagement, training, and management processes.Find out more
We surveyed 500+ operations leaders across industries and the globe to get their thoughts on the state of workforce engagement in 2023. Respondents offered insights on a wide variety of topics, ranging from business priorities and initiatives, to where they are struggling, to why employees leave, to expectations around WEM platforms (and the impact of gamification as part of a WEM), and more.Find out more
BPOs and enterprise contact centers see high turnover, and an equally high cost with business disruption. But consider this: according to one study, highly engaged employees are 75% less likely to leave their company. In this article, we’ll dive into what contributes to high attrition rates, the impact attrition has on frontline teams (and the organization), steps to take to fight turnover, and how Centrical can help.Find out more