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BOOST Podcast Episode 5

Stories of Impact: The Keys to Impactful Employee Training

It’s time for the moment of truth…

On this episode, Renzo Urzua, Global Contact Centre Management Training & Design Lead for Mastercard, joins BOOST to share his insight on helping to manage and train global teams.

We discuss the ways language and culture deeply impact training dynamics, and the importance of encouraging each employee’s own personal brand through the training process and beyond.

Key Takeaways:

  • 3 key components of effective global training
  • How to keep trainees engaged, especially in a global setting
  • The importance of empowering employees to embrace their own personal brand

On with the show! 

Listen here: 

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