It’s time for the moment of truth…
On this episode, Renzo Urzua, Global Contact Centre Management Training & Design Lead for Mastercard, joins BOOST to share his insight on helping to manage and train global teams.
We discuss the ways language and culture deeply impact training dynamics, and the importance of encouraging each employee’s own personal brand through the training process and beyond.
Key Takeaways:
On with the show!
Listen here:
Find out how you can deliver better customer experiences in this one-pager
Learn what’s possible with Centrical’s Performance Management Platform
Learn how you can leverage Centrical’s Coaching capabilities to scale frontline manager impact.
See how Centrical Boosts Contact Center Agents’ Performance
See how Centrical Boosts Sales Performance
Learn how you can keep your frontline emotionally connected, motivated, and productive, wherever they work.
Learn all about Gamification and how you can benefit from it to proactively engage your frontline, from anywhere.