How Centrical Makes Certain Performance Data is Correct
How does Centrical make certain the performance data employees and their managers see and act upon are accurate – all the time? With Centrical Transaction Processing Monitoring (TPM). In this post Centrical's CTO, Doron Neumann explains what it is, how it works, and why it brings even more value to the Centrical employee engagement and performance management platform.
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Centrical’s platform provides a 360-degree view of employees’ and teams’ performance by, among other processes, drawing on and analyzing the data flows of many different enterprise systems – in real-time.
Understandably, that may prompt the question: How does Centrical make certain the performance data employees and their managers see and act upon are accurate – all the time? That’s a very reasonable question. For one thing, each one of those data sources have their own update periods, from close to real-time to monthly. Things can happen when aggregating the output of assorted enterprise systems. On top of that, the data itself won’t have true uniformity and will require processing and filtering. For example, two systems reporting data might identify the data subject differently. And then there’s the potential that one of the systems will crash or, in some way, impact the data flow or the data itself.
We have that covered, and more. With Centrical Transaction Processing Monitoring (TPM). In a front to back, start to finish approach, this capability scans all data constantly to see all transactions, the data flow across the enterprises systems to Centrical, are normal. It offers a complete picture of the state of the user and associated performance data. No matter how many systems are drawn upon. If anyone of them sputters, or even crashes, not to worry. With Centrical TPM, there’s no loss of data as the system returns to normal.
Along with identifying something in the data flow that’s not normal, Centrical TPM can tell what happened to the data and where in the data flow. It explains why the data behaved as it did and sends an alert to users of our platform.
Getting a complete, coherent picture of data being processed from multiple sources is very difficult to do when dealing with enterprise-grade distributed systems in the cloud. But we do it because accuracy really matters. For our customers, their managers, and, especially, their employees who look to the Centrical platform as a transparent, objective source of information and insight on their performance and ways to improve it.
In addition, a customer’s CIO and the team responsible for sending data to the Centrical platform see another value in our TPM. It reassures them that the integration of all those systems is reliable.
While it might be nice to simply have Centrical TPM be seen as innovative technology – which it is – it’s actually another enterprise-ready feature built into our platform to that ensure service delivery is exceptionally high on a consistent basis.
And that’s why you can be certain performance data from the Centrical platform is accurate.