Align, engage, and enable your team to reach peak performance and keep your clients happy.
See how Teleperformance improves drives efficiency by using Centrical to improve agent knowledge, engagement and focus
“Centrical has a better understanding of the BPO industry and better fits its needs.”
Managing BPO operations is complex. Meeting client expectations, while reducing costs and delivering exceptional CX is a delicate balance. Lead confidently by giving your teams everything they need to perform consistently and keeping them connected and inspired to succeed daily.
Reduce onboarding costs and accelerate time to proficiency. Deliver a memorable, gamified onboarding experience and personalized microlearning to connect with new hires early, minimize fallout rates, and increase speed to competency.
Retain your clients and grow revenue by consistently meeting client requirements across different teams and LOBs.
Inspire agents to self-manage performance with a digital coach powered by AI. Save supervisors time with AI-driven coaching insights that leverage data from across your operational systems.
Improve engagement and keep agents connected and motivated to succeed wherever they work,
BPO CUSTOMER STORIES>
To ensure a high quality of service, there must be an investment in adopting the best standards, processes, and technology that help retain and empower a company’s employees. Read how Webhelp chose Centrical to help execute on their vision of reducing attrition and improving performance.
BPOs typically operate many contact centers across the globe with multiple languages and agents which can make managing at scale extremely difficult. Read how Comdata selected Centrical to help standardize quality in employee performance and scale impact down to the employee level.
Contact centers (call centers) are the purest form of customer service that any company can be. We know that customer experience (CX) focused companies are three times more profitable than those that don’t focus on CX. And yet, contact centers are still considered entry-level roles and can be the lowest paid in a company!Find out more
Since 2019, consumer debt has vastly increased – as has the number of debtors. This growing number of debtors (consisting of both consumers and businesses), as well as new regulations in some parts of the globe, has increased the need for an efficient, optimized, and productive debt collection workforce, with increased scrutiny on evaluating collections trends (performance, productivity, etc.) on both a micro and macro level.Find out more