BPO

Drive agent efficiency
Deliver client results

Align, engage, and enable your team to reach peak performance and keep your clients happy.

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Leading BPOs transform their performance experience with Centrical

See how Teleperformance drives efficiency by using Centrical to improve agent knowledge, engagement and focus

See Centrical in Action

“Centrical has a better understanding of the BPO industry and better fits its needs.”

Fredrik Jakobsson
Program Development Manager, Global Accounts

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Transform the Agent and Supervisor Experience

Managing BPO operations is complex. Meeting client expectations, while reducing costs and delivering exceptional CX is a delicate balance. Lead confidently by giving your teams everything they need to perform consistently and keeping them connected and inspired to succeed daily.

BPO One-Pager
  • Centrical Clients Experience
  • icons 50% faster to proficiency
  • icons 23% less attrition
  • icons 20% lower average issue resolution times

Teleperformance drives agent performance

Watch how Teleperformance drives agent efficiency using Centrical to drive better knowledge, engagement and focus.

FEATURES

Drive value across every stage of the employee lifecycle 

Optimize onboarding and training

Reduce onboarding costs and accelerate time to proficiency. Deliver a memorable, gamified onboarding experience and personalized microlearning to connect with new hires early, minimize fallout rates, and increase speed to competency.

Drive performance consistency

Retain your clients and grow revenue by consistently meeting client requirements across different teams and LOBs.

Coach for impact

Inspire agents to self-manage performance with a digital coach powered by AI. Save supervisors time with AI-driven coaching insights that leverage data from across your operational systems.

Curb agent absenteeism and attrition

Improve engagement and keep agents connected and motivated to succeed wherever they work.

BPO CUSTOMER STORIES

Invest in your employees and reduce attrition

To ensure a high quality of service, there must be an investment in adopting the best standards, processes, and technology that help retain and empower a company’s employees. Read how Webhelp chose Centrical to help execute on their vision of reducing attrition and improving performance.

Read Webhelp case study

Consistently manage goals and employee performance for high sales performance

BPOs typically operate many contact centers across the globe with multiple languages and agents which can make managing at scale extremely difficult. Read how Comdata selected Centrical to help standardize quality in employee performance and scale impact down to the employee level.

Read Comdata case study

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