According to Gallup, highly engaged teams are 21% more productive. What’s the connection between engagement and productivity and how do you achieve this nexus?
Engagement and productivity are uttered almost daily in the business community. Most people understand they are related, but mistakenly think that the road between engagement and productivity is linear. In fact, they are part of a complex, interconnected web. Leaders and organizations that care about the performance of their companies need to care about engagement and employee experience (EX). They cannot focus single-mindedly on productivity without addressing the underlying factors. Leaders need to zoom out and look at the bigger picture that connects engagement to productivity to business success.
A virtuous cycle of employee engagement
When the term “engagement” is used in the marriage context, it’s understood as a mutual promise and expression of intent. However, when it’s used in a work context, we often only consider one side—an employee is either engaged or not. But employee engagement is also two-sided. Employers have a responsibility to understand and focus on employee engagement.
It begins by understanding what employee engagement looks like. The starting point for any company is enjoyment—employees need to like their work and enjoy what they do on a day-to-day basis. From there, it kicks off a virtuous cycle of employee engagement:
- Employees who enjoy their work have a thirst for knowledge and are curious.
- Curiosity leads to greater knowledge and understanding.
- Increased understanding develops a sense of value for the knowledge.
- It is natural to care about what a person values.
- Care leads to pride in the work or company.
- Pride continues to increase enjoyment and continues the cycle.
All of these factors work together to increase employee engagement by tapping into natural intrinsic motivators. When someone loves their work, they will naturally start diving deeper to learn more and develop that sense of value, care, and pride over their work.
Connecting the dots
Employee engagement is a multi-faceted experience, as we’ve just seen. But, as it continues to run its own virtuous cycle, it begins to connect with productivity, customer experience, and business success.
An engaged employee has deep knowledge and understanding about their role, responsibilities, and the company’s products and services. Knowledge naturally increases the quality of work, efficiency, and productivity, as they are able to work more effectively.