Karma has been described as, “…that what goes around comes around.” Even though I’m a...
Bill Kahn, Centrical's VP, Customer Success, Americas, sat down with four people involved in their...
It will be just fine if I don’t read another joke about business casual pajamas...
Across the contact center industry it’s often the case that team leaders are first-time managers....
Before the pandemic, my organization, like yours, had a rhythm, a cadence. We had a...
It’s your team leader who can make all the difference in turning a customer-centric strategy...
I’ve been involved in contact centers for nearly 25 years. Anyone who understands this business...
Scan the front page of your favorite newspaper, analog or digital form, and chances are...
According to the IWG Global Workforce Survey, half of all employees, globally, work away from...
I was part of a conversation with six customers the other day. It was far...
I was on a video conference call the other day. Like they always are, before...
You probably feel like me. The business you’re part of is all about excellence. In...
If you’ve managed to spend even a tiny bit of time scrolling through your news...
The fifth annual survey on Contact Centers’ Biggest Challenges and Top Priorities was recently issued...
As most of the world grapples with THE COVID-19 pandemic, it strikes me that a...
Supercharge employee engagement by giving your workforce daily reasons to get excited
Request a demo