Drive CX through EX
Create a work experience that keeps employees engaged and effective with real-time performance management, personalized microlearning, and advanced gamification.
Take care of your employees - they’ll take care of your customers
Boost engagement
Emotionally-connect employees with their goals for higher productivity, engagement, and quality.
Drive effectiveness
Motivate focus on the behaviors and activities that drive results for increased productivity and efficiency.
Get smart
Train employees at their own pace, and without away-time to keep teams up-to-speed and on point.
Turn employees into ambassadors
Give your employees daily reasons to get excited. Whether it’s for succeeding in learning or providing a great customer experience, with Centrical you can make anything a reason to win points and prizes, celebrate success, and level-up. Click here to learn more about contact center gamification.
Create focus and accountability
Provide clear personalized goals on anything from script adherence to handle times. Then, enable employees to track their performance in real-time. Centrical automatically offers feedback, encouragement, and coaching to help them hit their targets on every call.
Future proof your people
Train more employees faster with short microlearning bursts that take a few minutes a day. Update your teams on new products, regulations or processes on away-time and between calls. Then ensure knowledge is retained and applied with personalized practice, quizzes and simulations.
"In a very real way, this platform enabled agents by motivating them at a personal level to do more, do better, make changes, and grow."DEE NILLES Senior Business Program Manager, Microsoft
With Centrical, Microsoft’s call center employees are giving it all they got:
10%
Increase in productivity*
17%
lower employee turnover
* 2 more calls per agent per shift on average