eBook Attrition in the Contact Center: Trends in Combatting Employee Turnover Improved knowledge retention and increased performance starts with microlearning, interval learning, and topic repetition. Share:
eBook Metrics That Matter: KPIs in BPO Call Centers How can BPO call center managers unify teams while ensuring that agents receive the onboarding,... Share:
eBook Transforming the Frontline: 9 Operations Leaders Redefine the Employee Experience Hear from nine operations leaders who are transforming the employee experience for their frontline teams—and... Share:
eBook Microlearning Through Gamification Improved knowledge retention and increased performance starts with microlearning, interval learning, and topic repetition. Share:
eBook A New Era of Knowledge Sharing: Making Employee Contributions Count With the rise of new technology, data-led initiatives, artificial intelligence, and machine learning, businesses can... Share:
eBook The First 90 Days: Using Gamification to Engage and Retain New Contact Center Hires How can gamified learning and performance can prevent early attrition in the contact center and... Share:
eBook 2022 Trend Report: The Reality of Contact Center Employee Performance We surveyed contact center leaders to learn what they are doing to motivate, engage, train,... Share:
eBook Gamification or Digital Culture: The Future of Engagement in the Contact Center What digital motivation can do for frontline employees and their managers, from real-time performance management... Share:
eBook 11 Ways to Create a Culture of Coaching in the Contact Center Your contact center employees need their managers to be at their best. This requires performance... Share:
eBook Engagement, Performance, Performance Management The Work of Happiness Whether you call it “The Great Resignation,” “The Big Quit” or "The Big Management Fail,"... Share:
eBook, Infographic Engagement, Performance, Performance Management Coaching to Win Effective coaching is key to building highly engaged, high-performing teams. When done right, employees are... Share:
eBook Engagement, Performance, Performance Management The Great Re-Engagement Whether you call it “The Great Resignation,” “The Big Quit” or "The Big Management Fail,"... Share:
