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eBooks

Infographic: Elevate Caregiver Experience

The caregiving industry faces a growing challenge: high staff turnover and burnout. Creating a supportive...

Tackling Turnover in Travel and Hospitality

The travel and hospitality industry experiences an attrition rate of over 80% annually, with early...

Performance Experience Checklist

It is no secret that engaged, high-performing employees create amazing customer experiences. A performance experience is...

Top 10 Financial Services Contact Center Metrics (That Your Culture is Killing)

Agents in the banking, financial services, and insurance (BFSI) vertical have an especially challenging role,...

2023 Global Operation Leaders Insight Survey

We surveyed 500+ operations leaders across industries and the globe to get their thoughts on...

Metrics That Matter: KPIs in BPO Call Centers

How can BPO call center managers unify teams while ensuring that agents receive the onboarding,...

Transforming the Frontline: 9 Operations Leaders Redefine the Employee Experience

Hear from nine operations leaders who are transforming the employee experience for their frontline teams—and...

Microlearning through Gamification: 8 Simple Steps

Improved knowledge retention and increased performance starts with microlearning, interval learning, and topic repetition.

A New Era of Knowledge Sharing: Making Employee Contributions Count

With the rise of new technology, data-led initiatives, artificial intelligence, and machine learning, businesses can...

The First 90 Days: Using Gamification to Engage and Retain New Contact Center Hires

How can gamified learning and performance can prevent early attrition in the contact center and...

2022 Trend Report: The Reality of Contact Center Employee Performance

We surveyed contact center leaders to learn what they are doing to motivate, engage, train,...

Gamification or Digital Culture: The Future of Engagement in the Contact Center

What digital motivation can do for frontline employees and their managers, from real-time performance management...

11 Ways to Create a Culture of Coaching in the Contact Center

Your contact center employees need their managers to be at their best. This requires performance...

The Work of Happiness

Whether you call it “The Great Resignation,” “The Big Quit” or "The Big Management Fail,"...

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Coach to Win

Effective coaching is key to building highly engaged, high-performing teams. When done right, employees are...

Drive transformation with gamification

Supercharge employee engagement by giving your workforce daily reasons to get excited

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Drive transformation with gamification

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