The caregiving industry faces a growing challenge: high staff turnover and burnout. Creating a supportive...
The travel and hospitality industry experiences an attrition rate of over 80% annually, with early...
It is no secret that engaged, high-performing employees create amazing customer experiences. A performance experience is...
Agents in the banking, financial services, and insurance (BFSI) vertical have an especially challenging role,...
We surveyed 500+ operations leaders across industries and the globe to get their thoughts on...
How can BPO call center managers unify teams while ensuring that agents receive the onboarding,...
Hear from nine operations leaders who are transforming the employee experience for their frontline teams—and...
Improved knowledge retention and increased performance starts with microlearning, interval learning, and topic repetition.
With the rise of new technology, data-led initiatives, artificial intelligence, and machine learning, businesses can...
How can gamified learning and performance can prevent early attrition in the contact center and...
We surveyed contact center leaders to learn what they are doing to motivate, engage, train,...
What digital motivation can do for frontline employees and their managers, from real-time performance management...
Your contact center employees need their managers to be at their best. This requires performance...
Whether you call it “The Great Resignation,” “The Big Quit” or "The Big Management Fail,"...
Effective coaching is key to building highly engaged, high-performing teams. When done right, employees are...
Supercharge employee engagement by giving your workforce daily reasons to get excited
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