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Tackling Turnover in Travel and Hospitality

The travel and hospitality industry experiences an attrition rate of over 80% annually, with early attrition and first-day ghosting significant contributors to these statistics. How can companies throughout the industry curb early attrition while setting their new hires up for long-term success?

Performance Experience Checklist

It is no secret that engaged, high-performing employees create amazing customer experiences. A performance experience is a method of improving operational performance, employee retention, and CX by personally guiding and inspiring frontline employees across every stage of the employee lifecycle.  

Top 10 Financial Services Contact Center Metrics (That Your Culture is Killing)

Agents in the banking, financial services, and insurance (BFSI) vertical have an especially challenging role, and in times of economic downturn and increasing competitive pressure, delivering an exceptional customer experience and meeting various metrics (especially CSAT) is critical for organizational success.

Guides

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Unlocking Employee Engagement and Business Growth

In this whitepaper, you will learn about the detrimental risks of deprioritizing your employee engagement efforts and how to position your learning and development programs to measure impact and drive value.

WFH vs RTO: Which Reigns Supreme?

Return to office? Stay fully remote? Shift to hybrid? It’s the duel of the decade, and both leadership and the workforce have their own thoughts and preferences. However, providing a consistent employee experience from wherever employees clock in is critical regardless of the organization’s direction.

Performance Consistency Guide

Common frontline challenges such as high error rates, knowledge gaps, fluctuating performance, low morale, and high attrition rates have two things in common: they result in a poor customer experience and are all resolvable by driving consistency within the organization.

Videos

SUCCESS 2022

Discover how leaders of tomorrow will take a bold leap today to drive the highest level of performance by engaging and inspiring every single employee to reach their greatest potential.

Success 2021 On-Demand

Watch the Success 2021 event sessions to learn from the leaders who are reimagining the world of work to ensure employee and business success.

Blog Posts

Unlock Productivity and Engagement with Gamification in the Workplace

Discover how gamification can transform your workplace into a hub of motivation, collaboration, and peak performance.

The Top 3 Gamified Learning Platforms in 2024

Discover the top 3 gamified learning platforms of 2024 that make learning engaging, effective, and fun for all.

How gamification can be integrated into sales training programs – Centrical

Discover how gamification enhances sales training programs, boosting engagement and improving performance through interactive, competitive learning.

Podcast

Creating Frameworks for Sustainable Performance

Caring for your employees is key to your business’ success, and people like Lisa Dolan seem to have cracked the code on how to do it sustainably for hundreds of thousands of global employees.

Come One, Come All: Enabling Your Employees’ “Rare Breed” Virtues

Author Sunny Bonnell shares more on her “Rare Breed” movement. Sunny is on a mission to empower leaders to harness the power of their most audacious, obsessed, weird, hypnotic, rebellious employees.

Research

Performance Driven Culture Research Landing Page

Discover how gamification enhances sales training programs, boosting engagement and improving performance through interactive, competitive learning.

Research Paper – Redthread Frontline Employee Performance Management

Discover how gamification enhances sales training programs, boosting engagement and improving performance through interactive, competitive learning.

Events

Events

The Hidden Risks of Neglecting Employee Engagement

Watch Recording

Cost pressures are fueling rumors of slashed employee engagement programs. But companies risk overlooking

Events

Product Release Highlights

Watch on Demand to stay in the know about the latest and

Events

Demo: Coaching to Behaviors to Drive Frontline Employee Performance Improvement

Frontline supervisors play a pivotal role in the contact center, steering teams toward success

Drive transformation with gamification

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