Unlock the full potential of your frontline with Centrical, the all-in-one platform that leverages AI and gamification to drive performance, motivation and tangible business results.
With Centrical you can empower your team with real-time performance tracking and insights, provide personalized coaching and support, create a culture of recognition and appreciation, and gain valuable insight to make informed decisions for continuous improvement.
Centrical is the platform of choice for leading enterprise frontline teams. With endless integrations, a fully customizable platform, best-in-class customer support, and proven business impact we become your partner to achieve your business objectives.
In today’s ever-evolving work landscape, many companies find themselves trapped in outdated practices and processes, facing numerous challenges with no clear path to success.
Centrical offers a revolutionary solution, powered by AI, that is designed to solve organizations’ most pressing issues in a single, gamified platform, delivering on ROI in record time.
With Centrical, you can accelerate performance, reduce attrition and never-ending onboarding cycles, and ignite business transformation to drive organizational agility.
Centrical connects every part of the employee experience and makes every moment actionable through AI to personally guide employees to success. Gamification is embedded throughout the journey to keep employees motivated along the way.
Owned Success: Empower employees to take ownership of their performance with real-time KPI visibility and gamified goals that keep them motivated to hit their targets daily.
Personalized Learning: Guide employees with the knowledge and skills they need to succeed with Al microlearning delivered in the flow of work.
Assisted Manager Intelligence: Reduce administrative burden and increase coaching impact with Al-driven coaching recommendations that drive coaching to behaviors.
Connected Quality Experience: Enhance your quality program with quality evaluations that drive timely, personalized coaching and learning.
Actionable Feedback: Optimize the frontline employee experience by actively seeking their feedback with micro surveys that drive action.
Improve Time to Proficiency
Increase Customer Satisfaction
We walk the talk.
Exceptional customer experience is woven into our DNA. Centrical is your trusted partner from exploration to implementation and beyond. Our comprehensive approach, including our change management program set you up for success because Centrical is more than just a technology – it’s a vehicle to guide your transformation towards operational excellence.
“There is not a single step, from the very first setup to the day-to-day business, you have to take alone. Our points of contact were always by our side and had many clever insights on how to make the most of the platform. They proactively suggest features and solutions and make sure it’s always “all-hands-on” when working with us. Whenever we encounter an issue or error, our guys are ready and eager to help.“
“Friendly interface, very easy to use. The platform itself is intuitive, and there are a lot of videos of self-help. The Analytics section is great in terms of an overview of performance and the insights from the managers are really of great help. The Customer Support Team is amazing and nice to work with.”
Reduced Fallout Rates
Increase in CSAT