With the shift to WFH, forced by the pandemic, we saw a shift to digital,...
As we approach three-quarters of a year under COVID-19, about two-thirds of employees feel burned...
Centrical gathered its technical account managers (TAM). These are the people who deal directly with...
Contact Center Pipeline wanted to find out how companies are celebrating Customer Support Week 2020...
Boston Consulting Group (BCG) issued a report recently. A fascinating read. It was a collection...
The rate of Kudos, the recognition feature on Centrical's employee performance management platform, rose 150%...
The lights are coming back on in some corporate training classrooms. But most will remain...
A new narrative on Centrical's employee performance management platform is called “A Better World.” The...
Gartner's 2020 Frontline Worker Technologies Hype Cycle report covers 30 different systems, tools, devices, including...
When you engage employees at an emotional level, provide continuous learning, they will want to...
Having contact center agents continue to WFH is more than reasonable. Continuing to accept less...
Gal Rimon, Centrical's Founder & CEO, believes a diverse organization is a better one, a...
There’s continuous adaptation and innovation to deal with the COVID-19-related disruptions to training activities. To...
In this commentary, originally appearing in Forbes, Gal Rimon, Centrical's CEO, shares that conversations he's...
According to Training Industry research, strategic alignment is the most important process capability of great...
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