Rewarding the Winners or Celebrating Participation? Finding the Right Balance in Employee Motivation

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Working From Home Demands a New Training Focus on Team Leaders

With the shift to WFH, forced by the pandemic, we saw a shift to digital,...

You Can Unburn Burned-Out Employees

As we approach three-quarters of a year under COVID-19, about two-thirds of employees feel burned...

How Instilling Values in a Customer Support Organization Helps Drive an Excellent Customer Experience

Centrical gathered its technical account managers (TAM). These are the people who deal directly with...

Customer Service Team Appreciation in 2020

Contact Center Pipeline wanted to find out how companies are celebrating Customer Support Week 2020...

Productivity Drops When Employees Feel Disconnected

Boston Consulting Group (BCG) issued a report recently. A fascinating read. It was a collection...

Virtual Fist Bumps Are Necessary in a WFH World

The rate of Kudos, the recognition feature on Centrical's employee performance management platform, rose 150%...

The Shift to Digital Remote Learning is Working – Here’s Proof

The lights are coming back on in some corporate training classrooms. But most will remain...

How to Help Employees Perform Better and Make ‘A Better World’ in the Process

A new narrative on Centrical's employee performance management platform is called “A Better World.” The...

Gadgets, Gizmos, and, Most Important, Gamification for Frontline Workers

Gartner's 2020 Frontline Worker Technologies Hype Cycle report covers 30 different systems, tools, devices, including...

The 3 keys to higher customer satisfaction

When you engage employees at an emotional level, provide continuous learning, they will want to...

WFH Hurts Contact Center Productivity – Here’s How to Fix It

Having contact center agents continue to WFH is more than reasonable. Continuing to accept less...

Our Differences Make Us Stronger

Gal Rimon, Centrical's Founder & CEO, believes a diverse organization is a better one, a...

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3 Lessons Learned During COVID-19 By 2 Learning & Development Pros

There’s continuous adaptation and innovation to deal with the COVID-19-related disruptions to training activities. To...

Working From Anywhere Requires Employees To Perform From Anywhere

In this commentary, originally appearing in Forbes, Gal Rimon, Centrical's CEO, shares that conversations he's...

Adjusting Your L&D Plan During a Crisis: A 4-step Process

According to Training Industry research, strategic alignment is the most important process capability of great...

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