Humanize CX with AI-powered EX

Your AI Copilot to guide frontline employee success and growth

“Centrical transformed a manual scorecard process into a real-time tracking mechanism used by trainers, managers, and, especially, employees, to track progress.”

Operations Lead, Leading Financial Services Company

Elevate the human experience

Centrical AI automates routine tasks and personalizes employee development, freeing your frontline teams to focus on what matters most: building genuine customer connections.

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Supercharge your frontline teams

Equip frontline employees with the skills and knowledge they need to excel in every interaction and drive customer satisfaction with the all-in-one AI-powered Employee Performance Experience platform. Supervisors benefit too, with actionable performance, learning, and engagement insights and guided recommendations that boost their efficiency and impact.

BENEFITS

Drive productivity and customer satisfaction

Keep teams proficient

Resolve customer issues faster, improve quality, and increase revenue.

Reduce supervisor load

Increase coaching efficiency and effectiveness.

Increase employee satisfaction

Lower attrition and drive higher productivity.

Reduce learning and development costs

Scale content creation and automatically address knowledge and performance gaps.

FEATURES

Deliver a personalized and guided employee experience

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Unlock Actionable Performance Insights

Eliminate manual data analysis. Centrical AI surfaces performance insights and coaching recommendations, making continuous, personalized coaching and recognition easy.

Uncover Learning and Engagement Trends

Centrical AI analyzes assessments and employee feedback, revealing key insights about employe knowledge and sentiment your leaders can act on instantly.

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Scale Content Creation

Effortlessly keep teams proficient. Automatically generate engaging microlearning activities and quizzes with the power of generative AI.

Optimize Learning Paths

Personalize learning to improve competencies and knowledge retention. Centrical AI automatically addresses individual knowledge and performance gaps with AI-driven quizzes.

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Our Approach and Guiding Principles

  • Open and Innovative

    We are an open platform that builds proprietary models and tests and trains models built by industry leaders (AWS; Azure). We identify the models best fit for every use case to ensure AI is applied safely and effectively for our customers.

  • Humans in the loop

    Our AI empowers your frontline by providing intelligent suggestions and automating repetitive tasks, allowing them to focus on higher-level decision making

  • Transparency

    We build explainable AI into our applications to minimize risk for our customers. Our processes include measures to identify and mitigate potential bias.

  • Privacy

    Our AI technologies incorporate robust security measures and privacy principles to safeguard customer data. We do not use Personally Identifiable Information (PII) in our AI services and provide appropriate notice and consent when using AI.

Trusted by leading enterprises:

Featured resources

Microlearning through Gamification: 8 Simple Steps

Improved knowledge retention and increased performance starts with microlearning, interval learning, and topic repetition.

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Attrition in the Contact Center: Trends in Combatting Employee Turnover

BPOs and enterprise contact centers see high turnover, and an equally high cost with business disruption. But consider this: according to one study, highly engaged employees are 75% less likely to leave their company. In this article, we’ll dive into what contributes to high attrition rates, the impact attrition has on frontline teams (and the organization), steps to take to fight turnover, and how Centrical can help.  

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11 Ways to Create a Culture of Coaching in the Contact Center

Your contact center employees need their managers to be at their best. This requires performance consistency across teams. Learn how to help managers better coach to drive employee performance and learning.

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Augmented Coaching Infographic
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Coach to Win

Effective coaching is key to building highly engaged, high-performing teams. When done right, employees are motivated to perform well, empowered to achieve their goals, and overall, are more satisfied with their work. So how can you drive employee engagement and performance through effective coaching? Find out.

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Download Infographic

Take your team’s performance to the next level with Centrical AI

Request a demo to see for yourself ​​how Centrical drives employee engagement, performance, and growth knowledge for the world’s leading organizations.

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Take your team’s performance to the next level with Centrical AI

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