“Centrical transformed a manual scorecard process into a real-time tracking mechanism used by trainers, managers, and, especially, employees, to track progress.”
Centrical AI automates routine tasks and personalizes employee development, freeing your frontline teams to focus on what matters most: building genuine customer connections.
Download Centrical AI One-PagerEquip frontline employees with the skills and knowledge they need to excel in every interaction and drive customer satisfaction with the all-in-one AI-powered Employee Performance Experience platform. Supervisors benefit too, with actionable performance, learning, and engagement insights and guided recommendations that boost their efficiency and impact.
Resolve customer issues faster, improve quality, and increase revenue.
Increase coaching efficiency and effectiveness.
Lower attrition and drive higher productivity.
Scale content creation and automatically address knowledge and performance gaps.
We are an open platform that builds proprietary models and tests and trains models built by industry leaders (AWS; Azure). We identify the models best fit for every use case to ensure AI is applied safely and effectively for our customers.
Our AI empowers your frontline by providing intelligent suggestions and automating repetitive tasks, allowing them to focus on higher-level decision making
We build explainable AI into our applications to minimize risk for our customers. Our processes include measures to identify and mitigate potential bias.
Our AI technologies incorporate robust security measures and privacy principles to safeguard customer data. We do not use Personally Identifiable Information (PII) in our AI services and provide appropriate notice and consent when using AI.
Request a demo to see for yourself how Centrical drives employee engagement, performance, and growth knowledge for the world’s leading organizations.
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