eBook The First 90 Days: Using Gamification to Engage and Retain New Contact Center Hires How can gamified learning and performance can prevent early attrition in the contact center and... Share:
eBook 2022 Trend Report: The Reality of Contact Center Employee Performance We surveyed contact center leaders to learn what they are doing to motivate, engage, train,... Share:
eBook Gamification or Digital Culture: The Future of Engagement in the Contact Center What digital motivation can do for frontline employees and their managers, from real-time performance management... Share:
Videos SUCCESS 2022 : Available On-Demand Discover how leaders of tomorrow will take a bold leap today to drive the highest... Share:
Research Frontline Workers: Creating a Performance-Driven Culture A performance-driven culture is what sets successful organizations apart. This research reviews findings from a... Share:
