eBook Metrics That Matter: KPIs in BPO Call Centers How can BPO call center managers unify teams while ensuring that agents receive the onboarding,... Share:
eBook Microlearning Through Gamification Improved knowledge retention and increased performance starts with microlearning, interval learning, and topic repetition. Share:
eBook The First 90 Days: Using Gamification to Engage and Retain New Contact Center Hires How can gamified learning and performance can prevent early attrition in the contact center and... Share:
eBook 2022 Trend Report: The Reality of Contact Center Employee Performance We surveyed contact center leaders to learn what they are doing to motivate, engage, train,... Share:
Research Frontline Workers: Creating a Performance-Driven Culture A performance-driven culture is what sets successful organizations apart. This research reviews findings from a... Share:
