Videos

SUCCESS 2022 : Available On-Demand

Discover how leaders of tomorrow will take a bold leap today to drive the highest level of performance by engaging and inspiring every single employee to reach their greatest potential.

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Resource Center

Featured Resources

eBook

Metrics That Matter: KPIs in BPO Call Centers

How can BPO call center managers unify teams while ensuring that agents receive the onboarding,...

eBook

Microlearning Through Gamification

Improved knowledge retention and increased performance starts with microlearning, interval learning, and topic repetition.

eBook

The First 90 Days: Using Gamification to Engage and Retain New Contact Center Hires

How can gamified learning and performance can prevent early attrition in the contact center and...

eBook

2022 Trend Report: The Reality of Contact Center Employee Performance

We surveyed contact center leaders to learn what they are doing to motivate, engage, train,...

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Videos

SUCCESS 2022 : Available On-Demand

Discover how leaders of tomorrow will take a bold leap today to drive the highest...

Videos

Success 2021 Reimagine Work : Now available on-demand

Watch the Success 2021 event sessions to learn from the leaders who are reimagining the...