9 steps to creating a continuous learning environment
Learn to continuously train your frontline employees like all-star athletes to ensure they always perform...
Alone, together 2.0
COVID-19 drove a rapid transition to work from home. As enterprises adapt to the next.normal, many now begin to adopt hybrid work models. This ebook will teach you how to do this successfully, ensuring your employees stay productive, efficient, and engaged.
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Managing employee performance in real-time
When managing frontline employees you don't have the luxury of managing performance in the past....
Delivering personalized learning at scale
Learning content that is specifically designed and relevant for you is better. It will ensure...
Enterprise gamification for contact centers
Gamification is a highly effective mechanism for driving employee engagement, productivity, and proficiency. Read this...
Ten Predictions for Contact Center Success in 2021
Read this eBook to learn about the 5 top priorities Gartner's researchers believe organizations should...
5 Performance Priorities for 2021
Read this eBook to learn about the 5 top priorities Gartner's researchers believe organizations should...
6 keys to outstanding performance
Managers’ must-read: 6 keys to achieving outstanding performance when employees ‘return’ to the office. Learn...
Working from ho-ho-home
Keep frontline employees productive during the holidays with 5 tips that ensure they'll stay aligned,...
How to make your first line managers first rate
Read about the 6 skills first line managers need in today’s hybrid contact center and...
How to make your first line managers first rate
Read how to help your first line managers develop the 6 key skills they need...
Managing employee performance in real-time
When managing frontline employees you don't have the luxury of managing performance in the past....