Contact Center Gamification
Sustainably Engage and excite your agents to do more, do better, learn and grow.
Deliver daily experiences that make your agents great
Reduce absenteeism and turnover by offering every agent daily opportunities to get recognized and rewarded.
Improve CSAT, handle times and quality by providing employees real-time always-on visibility on their goals and performance
Make learning happen
Boost your agents’ proficiency and drive better adoption of tools and processes by making learning exciting and rewarding.
Go beyond cash incentives
Contact center agents are not coin operated machines. Centrical’s contact center gamification connects your agents emotionally to their team and role, giving them daily reasons to get excited. Agents don’t just complete calls, submit forms or log AUX codes. They gain points, pass levels and unlock missions on a continuous quest to unleash their full potential.
Focus on what’s important - now
Almost every agent’s activity is monitored and measured. Centrical’s call center gamification uses this data in real-time to get your agents more engaged, focused and accountable.On their gamified dashboard, agents will see how every activity gets them closer towards their targets, helps their team win challenges and takes their career to the next level
Power performance with knowledge
The more your agents know the more confident and capable they’ll be answering clients. Centrical’s contact center gamification offers fun and continuous gamified learning. Ensure knowledge is retained and applied with simulations and microlearning sessions delivered in the flow of work. Then reward learning with instant feedback and even more opportunities to win points and rewards.
"In a very real way, this platform enabled agents by motivating them at a personal level to do more, do better, make changes, and grow."DEE NILLES Senior Business Program Manager, Microsoft
With Centrical, Microsoft’s call center employees are giving it all they got: