How Office Depot delivers extraordinary customer service in extraordinary times
Sustaining quality customer service is especially challenging in these extraordinarily challenging times. watch our webinar with Robert Hearst, Sr. Customer Service Manager at Office Depot, and Dee Nilles, Business Program Director at Centrical, and previously Sr. Business Program Manager at Microsoft to hear how they do it.Watch the recording
For the majority of companies, the global pandemic drove rapid shifts in working conditions. The impact – an immediate downturn in productivity, lower customer service quality, and a decline in sentiment scores.
However, while most contact center leaders scramble to make sense of the “New Normal”, some organizations have deployed tactics that turn their customer service reps into zen-masters and their contact centers into islands of calm for their clients.
Watch this session to hear insights from Robert Hearst, Sr. Customer Service Manager at Office Depot, and Dee Nilles, Business Program Director at Centrical and previously Sr. Business Program Manager at Microsoft to learn how they do it.
During this session, our speakers will share tips on:
- Empowering your agents to deliver excellent service wherever they are
- Rapidly adapting customer service operations to a dynamic business environment
- Ensuring employees stay engaged, connected and productive in remote teams.
- Turning turmoil and crisis into an opportunity to shine for your clients