Manage What You Measure: Improve Workforce Productivity with More Transparent Performance Metrics
One of the most efficient and impactful ways companies can inspire better team productivity is...
GamEffective’s Six Year Journey to Become Centrical
Gal Rimon shares in this post the realization and process to rebrand the company he founded in 2013 and still leads. He also offers the market-driven rationale behind the shift from GamEffective to Centrical and how it better positions the company for future growth as well as the future needs of its current customers and those organizations that will benefit from working with Centrical.
Resource Center
Increasing productivity at Microsoft
Watch this webinar to learn how Microsoft increased agent productivity in its contact centers by...
How to Help Employees Perform Better and Make ‘A Better World’ in the Process
A new narrative on Centrical's employee performance management platform is called “A Better World.” The...
Gadgets, Gizmos, and, Most Important, Gamification for Frontline Workers
Gartner's 2020 Frontline Worker Technologies Hype Cycle report covers 30 different systems, tools, devices, including...
Finding the Silver Lining
Bill Kahn, Centrical's VP, Customer Success, Americas, sat down with four people involved in their...
Your employees are working from home. Now what?
It will be just fine if I don’t read another joke about business casual pajamas...
Why Football's Huddle Is So Important Now
Before the pandemic, my organization, like yours, had a rhythm, a cadence. We had a...
Your Team Leaders Are Crucial To Your Customer Experience
It’s your team leader who can make all the difference in turning a customer-centric strategy...
Setting Performance Goals During a Pandemic
Scan the front page of your favorite newspaper, analog or digital form, and chances are...
‘We’ll be good for 1 to 2 weeks...but then what?’
I was part of a conversation with six customers the other day. It was far...
How’s that WFH Working Out for You?
I was on a video conference call the other day. Like they always are, before...
How to Sustain Business Excellence During COVID-19
You probably feel like me. The business you’re part of is all about excellence. In...