Increasing productivity at Microsoft
Watch this webinar to learn how Microsoft increased agent productivity in its contact centers by...
Gal Rimon shares in this post the realization and process to rebrand the company he founded in 2013 and still leads. He also offers the market-driven rationale behind the shift from GamEffective to Centrical and how it better positions the company for future growth as well as the future needs of its current customers and those organizations that will benefit from working with Centrical.
Watch this webinar to learn how Microsoft increased agent productivity in its contact centers by...
A new narrative on Centrical's employee performance management platform is called “A Better World.” The...
Gartner's 2020 Frontline Worker Technologies Hype Cycle report covers 30 different systems, tools, devices, including...
Bill Kahn, Centrical's VP, Customer Success, Americas, sat down with four people involved in their...
It will be just fine if I don’t read another joke about business casual pajamas...
Before the pandemic, my organization, like yours, had a rhythm, a cadence. We had a...
It’s your team leader who can make all the difference in turning a customer-centric strategy...
Scan the front page of your favorite newspaper, analog or digital form, and chances are...
I was part of a conversation with six customers the other day. It was far...
I was on a video conference call the other day. Like they always are, before...
You probably feel like me. The business you’re part of is all about excellence. In...
If you’ve managed to spend even a tiny bit of time scrolling through your news...