Everyone Shouldn’t Have to Hate Customer Service

When it comes to seeking assistance from a company’s customer service unit, everyone does have their “breakpoint.” This was made clear in recent article in The Wall Street Journal headlined ”Everyone Hates Customer Service. This is Why.” However, while fascination with determining the point of “breakpoint” is  as an interesting element in efficiently delivering customer service, there’s another, more important, one that cannot be overlooked – the need for competent, engaged and enabled customer service agents.