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AI + People = Higher Performance: How Augmented People Intelligence Improves Front-line Managers’ Performance

This is the first in a series of articles that will explore the rise andThis is the first in a series of articles that will explore the rise and

Remote leadership mobile

Leading Remotely: 6 Lessons from Frontline Leadership

Read insights shared by frontline leaders from Anthem, Blue Cross, John Hancock, HP, VISA, andIn a recent roundtable event we held with frontline leaders at Anthem, Blue Cross, John

burnout
,

Burnout infographic

Employees working from home are at a higher risk of burnout. Download this infographic toLearning content that is specifically designed and relevant for each employee is better. Employees will

microsoft call centers

Microsoft gamification webinar

Watch this webinar to learn how Microsoft increased agent productivity in its contact centers byLearning content that is specifically designed and relevant for each employee is better. Employees will

Manage What You Measure: Improve Workforce Productivity with More Transparent Performance Metrics

One of the most efficient and impactful ways companies can inspire better team productivity isOne of the most efficient and impactful ways companies can inspire better team productivity is

Centrical Plays Key Role in BT Group’s ‘Reimagining’ of Employee Development

When BT looked to re-imagine the internal learning offering it provides employees, the emphasis wasWhen BT looked to re-imagine the internal learning offering it provides employees, the emphasis was

Managing employee performance in real-time

When managing frontline employees you don't have the luxury of managing performance in the past.When managing frontline employees, who are interacting with your clients now, you don't have the

continuous training

9 steps to creating a continuous learning environment

Learn to continuously train your frontline employees like all-star athletes to ensure they always performAthletes train constantly. Staying in top shape and hitting peak performance on every engagement requires

Personalizing learning at scale

Learning content that is specifically designed and relevant for you is better. It will ensureLearning content that is specifically designed and relevant for each employee is better. Employees will

Why Difficult Customers Are the Customers You Want

I was wrapping up a phone call with an insurance company customer. We were discussingI was wrapping up a phone call with an insurance company customer. We were discussing

Contact Center Gamification eBook

Enterprise gamification for contact centers

Gamification is a highly effective mechanism for driving employee engagement, productivity, and proficiency. Read thisA performance-driven culture is what sets the most successful organizations apart from the rest. In

Gamification Explained

Gamification 101: All You Need To Know

Gamification is the process of bringing game elements into non-game contexts. Visit to learn moreWelcome to gamification 101! This is a blog post that’s dedicated to giving you a

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