No longer a problem...it’s time for contact center operations leaders to get serious about employee engagement and wellbeing.
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The latest employee phenomena that is taking over the workforce
A Look at Manager Burnout and How to Relieve It
Before I joined Centrical I ran a consulting business focused on gamification and employee engagement and through that work, I came across many gamification platforms, but when I came across Centrical I knew it was special which is why I joined the company.
In a recent blog, we discussed one of today’s biggest trending topics in the workplace, Quiet Quitting. The trend isn’t quieting any time soon. According to Gallup, at least half of the U.S. workforce is quiet quitting—and globally—only 21% of employees are engaged at work.
Automation has taken over our world. Well, not quite, however, it does feel like we have artificial intelligence (AI) devices for just about everything. There are AI-powered translation services, voice-activated search engines, and self-driving cars!
Think about the last time you had a great customer service experience. The person who helped you went above and beyond to make sure you were happy. They probably smiled, were friendly, and seemed genuinely interested in helping you.
Reducing shrinkage can have a significant impact on your organization's revenue goals. Centrical estimates that...
One of the hottest trending topics amongst the workforce right now came from a TikTok...
For gamification to be great, it needs to be sustainable, effective, and engaging. Nothing ticks...
Contact centers (call centers) are the purest form of customer service that any company can...
How can we leverage technology, AI, or gamification to improve the humanness of our work?
Supercharge employee engagement by giving your workforce daily reasons to get excited
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