Rewarding the Winners or Celebrating Participation? Finding the Right Balance in Employee Motivation

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5 Tips to Driving Higher Employee Engagement for Ops Leaders

No longer a problem...it’s time for contact center operations leaders to get serious about employee engagement and wellbeing.

Ghosting: Not Just at Halloween

The latest employee phenomena that is taking over the workforce

Operations Leaders – How’s the Monkey on Your Back?

A Look at Manager Burnout and How to Relieve It

Centrical Ranks Even Higher in Multiple G2 Awards Fall 2022!

Before I joined Centrical I ran a consulting business focused on gamification and employee engagement and through that work, I came across many gamification platforms, but when I came across Centrical I knew it was special which is why I joined the company.

The Year of Quiet Quitting or Flipping the Pyramid?

In a recent blog, we discussed one of today’s biggest trending topics in the workplace, Quiet Quitting. The trend isn’t quieting any time soon. According to Gallup, at least half of the U.S. workforce is quiet quitting—and globally—only 21% of employees are engaged at work.

Has AI Gone Too Far? Balancing Efficiency with the Human Experience for Positive EX

Automation has taken over our world. Well, not quite, however, it does feel like we have artificial intelligence (AI) devices for just about everything. There are AI-powered translation services, voice-activated search engines, and self-driving cars! 

The Evolved Employee Experience Strategy That Impacts Customers in a Positive Way

Think about the last time you had a great customer service experience. The person who helped you went above and beyond to make sure you were happy. They probably smiled, were friendly, and seemed genuinely interested in helping you.

Tackle Staffing Shrinkage and Utilization Issues with Employee Engagement

Reducing shrinkage can have a significant impact on your organization's revenue goals. Centrical estimates that...

6 Ways to Re-Engage Quiet Quitters Today

One of the hottest trending topics amongst the workforce right now came from a TikTok...

What’s the story with Gamification

For gamification to be great, it needs to be sustainable, effective, and engaging. Nothing ticks...

The Dichotomy of Contact Centers

Contact centers (call centers) are the purest form of customer service that any company can...

Building a Culture of Appreciation with Gamification

How can we leverage technology, AI, or gamification to improve the humanness of our work?

Drive transformation with gamification

Supercharge employee engagement by giving your workforce daily reasons to get excited

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