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Key Customer Service KPIs & Metrics Overview

How to measure the success of the customer service team and improve it? Read here...

Gamification for Employee Engagement – All You Need to Know

Today’s enterprise faces many business challenges, especially in these times of uncertainty. Chief among these challenges is low employee engagement, which culminates in slumping performance and revenue, and soaring attrition rates. In recent years. organizations seeking solutions to these challenges have increasingly turned to gamification for employee engagement.

The Dichotomy of BPOs

Contact centers (call centers) are the purest form of customer service that any company can...

All You Need to Know About Enterprise Gamification In 2024

“Work from anywhere” has not only shifted how we work but also with whom. New...

5 Tips to Driving Higher Employee Engagement for Ops Leaders

No longer a problem...it’s time for contact center operations leaders to get serious about employee engagement and wellbeing.

Ghosting: Not Just at Halloween

The latest employee phenomena that is taking over the workforce

Operations Leaders – How’s the Monkey on Your Back?

A Look at Manager Burnout and How to Relieve It

Drive transformation with gamification

Supercharge employee engagement by giving your workforce daily reasons to get excited

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Drive transformation with gamification

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