How to measure the success of the customer service team and improve it? Read here...
Today’s enterprise faces many business challenges, especially in these times of uncertainty. Chief among these challenges is low employee engagement, which culminates in slumping performance and revenue, and soaring attrition rates. In recent years. organizations seeking solutions to these challenges have increasingly turned to gamification for employee engagement.
Contact centers (call centers) are the purest form of customer service that any company can...
“Work from anywhere” has not only shifted how we work but also with whom. New...
No longer a problem...it’s time for contact center operations leaders to get serious about employee engagement and wellbeing.
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