eBook Adaptive Learning, eLearning, Microlearning 6 keys to outstanding performance Managers’ must-read: 6 keys to achieving outstanding performance when employees ‘return’ to the office. Learn... Share:
eBook Performance Management, Working from Home Working from ho-ho-home Keep frontline employees productive during the holidays with 5 tips that ensure they'll stay aligned,... Share:
eBook coaching, Contact Center, Performance Management, Team Leaders How to make your first line managers first rate Read about the 6 skills first line managers need in today’s hybrid contact center and... Share:
eBook Adaptive Learning, eLearning, Microlearning How to make your first line managers first rate Read how to help your first line managers develop the 6 key skills they need... Share:
eBook Managing employee performance in real-time When managing frontline employees you don't have the luxury of managing performance in the past.... Share:
eBook Managing employee performance in real-time When managing frontline employees you don't have the luxury of managing performance in the past.... Share:
eBook Delivering personalized learning at scale Learning content that is specifically designed and relevant for you is better. It will ensure... Share:
eBook What will contact centers look like tomorrow? The ongoing pandemic has been an immense catalyst for change. This eBook draws on extensive... Share:
eBook 6 Dos and Don'ts of handling customers in times of disruption Crisis times are already stressful. The worst thing you can do is make your clients... Share:
eBook Alone, together 2.0 COVID-19 drove a rapid transition to work from home. As enterprises adapt to the next.normal,... Share:
eBook Contact Center It’s all about CSAT during a crisis In times of crisis, your client's patience is worn thin. Dissatisfy them and you'll lose... Share:
eBook Measure what matters. Now. In times of crisis, your client's patience is worn thin. Dissatisfy them and you'll lose... Share:
