Gamification or Digital Culture: The Future of Engagement in the Contact Center

What digital motivation can do for frontline employees and their managers, from real-time performance management to learning, coaching, and recognition. 

What you will learn:

  • Digital culture and how it is fostered through digital motivation
  • Intrinsic and extrinsic motivation and their impact
  • Modern gamification for frontline employees: a fitness tracker for work
  • Adding microlearning to create a sense of mastery
  • Driving managers to become better coaches

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