Filter Content
Filter Subject
Reset

eBooks

Working from ho-ho-home

Keep frontline employees productive during the holidays with 5 tips that ensure they'll stay aligned,...

Contact Center First line managers First rate

Read about the 6 skills first line managers need in today’s hybrid contact center and...

Making First line managers First rate

Read how to help your first line managers develop the 6 key skills they need...

Landing page – Managing employee performance in real-time – ebook

When managing frontline employees you don't have the luxury of managing performance in the past....

Landing page – Managing employee performance in real-time

When managing frontline employees you don't have the luxury of managing performance in the past....

Landing page – Personalizing learning at scale

Learning content that is specifically designed and relevant for you is better. It will ensure...

Landing page – What will contact centers will look like tomorrow?

The ongoing pandemic has been an immense catalyst for change. This eBook draws on extensive...

Landing page – 6 Dos and Don’ts eBook

Crisis times are already stressful. The worst thing you can do is make your clients...

Alone, together 2.0

COVID-19 drove a rapid transition to work from home. As enterprises adapt to the next.normal,...

CSAT eBook for resource section

In times of crisis, your client's patience is worn thin. Dissatisfy them and you'll lose...

Landing page – CSAT Ebook

In times of crisis, your client's patience is worn thin. Dissatisfy them and you'll lose...

Remote work eBook for resource section

A new eBook, “Alone, together,” provides a set of best practices to manage workers working...

Drive transformation with gamification

Supercharge employee engagement by giving your workforce daily reasons to get excited

Request a demo
Drive transformation with gamification

Request a Free Demo