eBook Managing employee performance in real-time When managing frontline employees you don't have the luxury of managing performance in the past.... Share:
eBook Managing employee performance in real-time When managing frontline employees you don't have the luxury of managing performance in the past.... Share:
eBook Delivering personalized learning at scale Learning content that is specifically designed and relevant for you is better. It will ensure... Share:
eBook What will contact centers look like tomorrow? The ongoing pandemic has been an immense catalyst for change. This eBook draws on extensive... Share:
eBook 6 Dos and Don'ts of handling customers in times of disruption Crisis times are already stressful. The worst thing you can do is make your clients... Share:
eBook Alone, together 2.0 COVID-19 drove a rapid transition to work from home. As enterprises adapt to the next.normal,... Share:
eBook Contact Center It’s all about CSAT during a crisis In times of crisis, your client's patience is worn thin. Dissatisfy them and you'll lose... Share:
eBook Measure what matters. Now. In times of crisis, your client's patience is worn thin. Dissatisfy them and you'll lose... Share:
eBook Working from Home New eBook, “Alone, together,” explains how to manage WFH challenges A new eBook, “Alone, together,” provides a set of best practices to manage workers working... Share:
eBook Alone, together. Keeping your WHF employees connected and engaged COVID-19 requires companies worldwide to shift employees to remote work. This creates massive challenges for... Share:
eBook eLearning, Engagement, Performance How 7 top companies drive performance in their frontline Performance-driven cultures don't just happen. Read this eBook to learn how 7 companies implement best... Share:
eBook How 7 top companies drive performance in their frontline A performance-driven culture sets successful organizations apart. Based on recent market research and extensive industry... Share:
