The First 90 Days: Using Gamification to Engage and Retain New Contact Center Hires

How can gamified learning and performance prevent early attrition in the contact center and ensure frontline managers engage new hires?

What you will learn:

  • How global employers use gamification to engage employees before the first day, reducing room for attrition
  • How gamified onboarding can put new employees on the fast track to productivity
  • Strategies to inspire better long-term team productivity by using goal-setting, meaningful work, and proper communication of worth
  • Ways to create team-based competitions around learning and development and overall project success

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