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Gamification for Learning: 7 Strategies to Enhance Student Motivation & Achievement

Unlock the gamified learning! Dive into a world of rewards, challenges, and achievements that fuel motivation and drive educational success.

Mastering Contact Center Quality Assurance: Your Comprehensive Guide in 2024

Discover expert insights, proven methodologies, and cutting-edge technologies to elevate customer satisfaction & drive operational efficiency. Visit to find out more!

Global SaaS Company Centrical Partners with QATC 

The world’s leading employee Performance eXperience Platform recently partnered with a respected professional organization to help support call center quality assurance and training teams.

The Call Center Agent Performance Dashboard Guide

Explore the Call Center Agent Performance Dashboard Guide – your essential resource for enhancing productivity.

The 7 Quality Tools in BPO

Explore the essential quality tools in BPO to boost efficiency and client satisfaction.

Finance Call Center: The 2024 Guide – Centrical

Explore the crucial role of finance call centers in the financial services industry. Understand their operation, importance, and the future trends shaping this sector.

Manager Insights: Your Secret AI Coaching Superpower

How can managers quickly and efficiently prioritize who to coach, reward, and recognize? It can be as easy as 1-2-3. Read on to learn more.

Centrical Reviews & Testimonials by Real Customers

Read what our customers say about Centrical products. Visit to learn more.

2023 WEM Report Reveals 71% of Organizations are Challenged with Employee Turnover and Early Attrition

The industry analysis is comprised of global feedback from 500+ leaders from BPOs, enterprise contact...

The Role of ChatGPT in Call Centers

Discover how ChatGPT is revolutionizing call center operations, offering 24/7 service, increased efficiency, and personalized customer interactions.

Your Culture Is Killing Your CSAT. What Financial Services Leaders Should Know

Why are BFSI metrics stagnating while performance remains strong? And what should leaders know when considering gamification? Read on to find out more.

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