2024's Top 5 Contact Center Trends: from AI Copilots to gamified goals, these strategies elevate customer service and agent morale. Implement now for a booming year!
Discover the transformative power of onboarding gamification. Explore engaging strategies to enhance employee orientation, boost retention, and drive success in the digital age.
Centrical has been featured in 112 new reports, receiving the “Users Love Us Badge” and continues to be the Global Leader in G2’s Sales Gamification Platforms for Winter 2023!
Operations leaders are looking to optimize pre-boarding and onboarding in 2024. Read more for a quick overview on setting new hires up for success.
How can organizations prepare frontline managers to lead a modern workforce with rising customer expectations?
Celebrating Organizations and Individuals Who Are Transforming the Frontline Employee Experience
How can contact centers retain employees for cost savings (and a better customer experience) in 2024?
Explore key strategies with our guide on essential training for call center managers, enhancing leadership, efficiency, and customer satisfaction.
Preboarding begins before day one, ensuring a smooth transition for new hires. Discover tips and tools to engage and prepare employees effectively.
The contact center landscape is changing. The manager experience must change with it.
Despite an 80% fail rate, your gamification project isn’t doomed. Read on for a look...
Master call center coaching with effective techniques & methods. Elevate agent performance and customer satisfaction today!
Supercharge employee engagement by giving your workforce daily reasons to get excited
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