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Prevent Pre-boarding Purgatory and First-day Ghosting

New hires ghost you again? A better, more connected pre-boarding experience can save you a massive recruiting and retention headache.

Understanding Attrition in BPO: Causes & Solutions

Explore the reasons behind high attrition in BPO. Learn strategies to retain talent and boost employee satisfaction in the industry.

6 Tips To Reduce Contact Center Attrition

Explore proven strategies and best practices for reducing contact center attrition. Learn how to retain valuable agents and improve workforce stability.

Centrical Recognized as a Global Leader in Sales Gamification for G2’s Fall 2023 Reports

Centrical has been featured in 19 new reports, received the “Users Love Us Badge” and continues to be the global Leader in G2’s Sales Gamification Platforms for Fall 2023

SLA in Call Centers: What You Need to Know

Uncover the significance of SLA in call centers. Explore metrics, strategies, and best practices to ensure exceptional customer experiences.

Measuring Call Center Productivity

Discover effective methods to assess call center productivity, optimize performance, and enhance customer support. Visit to learn more!

6 Best Practices for Call Center Monitoring in 2024

Optimize operations and boost customer satisfaction with expert insights on effective call center monitoring strategies. Click to learn more!

Elevating the Employee Experience: Transition

Whether employees are reboarding or offboarding, the employee Performance Experience strategies can help ensure a smooth, aligned, and optimized process. Learn more in this article.

A Deep Dive into Call Center Agency Training

Empower call center agents with proven training methods. Enhance skills, boost efficiency, and elevate customer experiences. Visit to learn more!

Is Too Much Training Hurting Your Team’s Performance?

Millions of data points. Surprising conclusions. Read on to learn why too much training might be hurting your frontline team’s performance.

Elevating the Employee Performance Experience: Production

Your employees are onboarded, nested, and have mission-critical skills and knowledge. Here’s how to keep them aligned, engaged, and high-performing.

Guide to Contact Center Performance Management

Learn how effective contact center performance management drives customer satisfaction, agent productivity, and operational excellence.

Drive transformation with gamification

Supercharge employee engagement by giving your workforce daily reasons to get excited

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Drive transformation with gamification

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