New hires ghost you again? A better, more connected pre-boarding experience can save you a massive recruiting and retention headache.
Explore the reasons behind high attrition in BPO. Learn strategies to retain talent and boost employee satisfaction in the industry.
Explore proven strategies and best practices for reducing contact center attrition. Learn how to retain valuable agents and improve workforce stability.
Centrical has been featured in 19 new reports, received the “Users Love Us Badge” and continues to be the global Leader in G2’s Sales Gamification Platforms for Fall 2023
Uncover the significance of SLA in call centers. Explore metrics, strategies, and best practices to ensure exceptional customer experiences.
Discover effective methods to assess call center productivity, optimize performance, and enhance customer support. Visit to learn more!
Optimize operations and boost customer satisfaction with expert insights on effective call center monitoring strategies. Click to learn more!
Whether employees are reboarding or offboarding, the employee Performance Experience strategies can help ensure a smooth, aligned, and optimized process. Learn more in this article.
Empower call center agents with proven training methods. Enhance skills, boost efficiency, and elevate customer experiences. Visit to learn more!
Millions of data points. Surprising conclusions. Read on to learn why too much training might be hurting your frontline team’s performance.
Your employees are onboarded, nested, and have mission-critical skills and knowledge. Here’s how to keep them aligned, engaged, and high-performing.
Learn how effective contact center performance management drives customer satisfaction, agent productivity, and operational excellence.
Supercharge employee engagement by giving your workforce daily reasons to get excited
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