Rewarding the Winners or Celebrating Participation? Finding the Right Balance in Employee Motivation

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Interview: Supercharging the Frontline Manager Experience

How can organizations prepare frontline managers to lead a modern workforce with rising customer expectations?

2024 in Focus: Cost Savings with Frontline Employee Retention

How can contact centers retain employees for cost savings (and a better customer experience) in 2024?

Training for Call Center Managers: A Full Guide

Explore key strategies with our guide on essential training for call center managers, enhancing leadership, efficiency, and customer satisfaction.

Understanding Preboarding: A Comprehensive Guide

Preboarding begins before day one, ensuring a smooth transition for new hires. Discover tips and tools to engage and prepare employees effectively.

Three Tips for Supercharging the Manager Experience

The contact center landscape is changing. The manager experience must change with it.

Why Your Gamification Strategy is Going to Fail

Despite an 80% fail rate, your gamification project isn’t doomed. Read on for a look...

Top Call Center Coaching Techniques & Methods

Master call center coaching with effective techniques & methods. Elevate agent performance and customer satisfaction today!

Prevent Pre-boarding Purgatory and First-day Ghosting

New hires ghost you again? A better, more connected pre-boarding experience can save you a massive recruiting and retention headache.

Understanding Attrition in BPO: Causes & Solutions

Explore the reasons behind high attrition in BPO. Learn strategies to retain talent and boost employee satisfaction in the industry.

6 Tips To Reduce Contact Center Attrition

Explore proven strategies and best practices for reducing contact center attrition. Learn how to retain valuable agents and improve workforce stability.

Centrical Recognized as a Global Leader in Sales Gamification for G2’s Fall 2023 Reports

Centrical has been featured in 19 new reports, received the “Users Love Us Badge” and continues to be the global Leader in G2’s Sales Gamification Platforms for Fall 2023

SLA in Call Centers: What You Need to Know

Uncover the significance of SLA in call centers. Explore metrics, strategies, and best practices to ensure exceptional customer experiences.

Measuring Call Center Productivity

Discover effective methods to assess call center productivity, optimize performance, and enhance customer support. Visit to learn more!

6 Best Practices for Call Center Monitoring in 2024

Optimize operations and boost customer satisfaction with expert insights on effective call center monitoring strategies. Click to learn more!

Elevating the Employee Experience: Transition

Whether employees are reboarding or offboarding, the employee Performance Experience strategies can help ensure a smooth, aligned, and optimized process. Learn more in this article.

Drive transformation with gamification

Supercharge employee engagement by giving your workforce daily reasons to get excited

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