How to make your first line managers first rate

6 skills first line managers need in today’s hybrid contact center and what you should do to develop them

First line managers play a critical role in your contact centers. For many, it’s their first managerial post. A lack of training or mentoring can result in high attrition, among other performance factors. 

The eBook “How to make first line managers first rate” spells out the six skills front-line managers need in today’s emerging hybrid work environment. One that blends working on-site with working from home. Learn how to help your first line managers develop these skills: 

  1. Leadership 
  2. Teacher/Coach 
  3. Strategic thinker 
  4. Negotiator
  5. Communicator 
  6. Goal-setter 

Download this eBook and see what you can do to hone those skills so you’re your front line managers can do their jobs well, have their teams perform, and help your organization succeed. 

Download the eBook

Featured Image

Request a Free Demo

Download your Copy