Ten Predictions for Contact Center Success in 2021

The changes brought about by 2020 caught many in the contact center industry by surprise. To ensure 2021 doesn’t find us unprepared, we asked 50 contact center executives from some of the world’s leading organizations what will be the keys to a successful operation in the new year. Read their tips and predictions covering topics like

  • Hiring and Early attrition
  • Agent engagement in the hybrid workplace model
  • Managing customer expectations
  • Personal information security
  • Cost recovery

Read this eBook today to be sure you’re ready for tomorrow.

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