London, UK – Centrical, an industry leader in workforce engagement management solutions, is pleased to announce that OVO Energy, the UK’s third largest energy supplier, has chosen Centrical to support team engagement, and to deliver personalised learning and development pathways across their customer care operations.
For its Zero Carbon Living Advisors, OVO Energy selected Centrical to strengthen its award-winning workplace and facilitate a truly autonomous culture within customer care.
Using personalised micro-learning and collaboration tools within Centrical, OVO Energy will also strengthen its learning culture by helping advisors identify and take action on their unique learning and development opportunities.
Alison Jaap, Customer Care Director at OVO Energy said: “Our goal is to create a fantastic place to work for people who will change the world. We are creating an environment where all of our people are supported to be the best they can be , an environment where our people are passionate about what they do, are engaged, recognised and rewarded in a way that is right for them. I’m excited that we are partnering with Centrical to support our transformation, and am confident that the skills and experience of Centrical bring will help us deliver a better experience for our our people, our customers and improve business results
“Centrical has lots of experience working with regulated businesses who want to improve business performance, but not at the expense of the employee experience. We’re therefore excited to be entering into a business partnership with OVO Energy, particularly during this period of global instability.” said Duncan MacPherson, RVP Sales & Marketing EMEA at Centrical. “We look forward to a successful continued partnership with Alison and the team OVO.”
About OVO Energy
OVO Energy was founded in 2009 and redesigned the energy experience to be fair, effortless, green and simple for all customers. The company has spent the last decade investing in the market leading technology, customer service operations and digital products to help members cut their carbon emissions. OVO is on a mission through its sustainability strategy Plan Zero to tackle the most important issue of our time; the climate crisis, by bringing our customers with us on the journey towards zero carbon living.
About Centrical
Centrical’s employee success platform blends artificial intelligence and advanced gamification with personalised micro-learning, real-time employee performance management as well as adaptive coaching tools, and well-being strategies. The company has offices in London, New York, Israel. Customers include leading multinational enterprises, including British Telecom, Coca-Cola, Microsoft, Teleperformance, Webhelp and many others.
For more information, contact:
Justine Moran
Director of Marketing, Centrical
justine.moran@centrical.com
0203 318 6424
Centrical, 18th Floor, 110 Bishopsgate, London EC2N 4AY
Oren Shefler brings 25 years of experience in the technology industry, with over 15 years in enterprise sales and sales leadership. Specializing in SaaS technology, he excels in driving revenue growth and leading high-performing sales teams.
Oren is skilled in developing and implementing sales strategies to launch new products, enter emerging markets, and expand client portfolios, consistently exceeding targets. His expertise includes Digital Transformation, Cloud Migration, Conversational AI, Generative AI, Workflow Automation, RPA, CRM, and Managed Services.
Prior to Centrical, Oren served as Vice President of Sales at Uniphore, where he led the top-performing sales region in the US, expanding AI solutions within strategic accounts and winning strategic new accounts.
Additionally, he held sales leadership roles at Jacada, driving sales across major industries. Oren holds a law degree from the College of Management-Academic Studies and practiced law for nine years at Meitar, representing numerous technology companies.
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Prior to Centrical, Dalit worked at LivePerson and NICE creating digital transformation and customer engagement solutions. Her areas of expertise include complete product lifecycle management, translating market and customer requirements to draw a viable product roadmap, identifying champions, and then harnessing their enthusiasm to drive adoption of innovations.
Dalit Holds a Master’s degree in Chemical Engineering and Computer Science from the Technion Technological institute in Haifa.
Previously the Global Head of Marketing for SAP SuccessFactors, April was responsible for end-to-end marketing for SuccessFactors around the world. In this role, April led strategic marketing plans to grow global brand recognition, revenue, customer success and category creation of human experience management (HXM), which is focused on solution innovations that put the employee at the center of work. April also served as a Diversity and Inclusion Lead at SAP and led global thought leadership and strategic partnerships inspiring an inclusive culture, women’s equality, supplier diversity, and sustainable supply chains.
April has been honored by various organizations including CRN’s “Women of the Channel” and as a “Top 100 Ethnic Minority Executive” by EmPower. She holds a B.A. in Communications and Marketing from Simon Fraser University, Canada’s leading comprehensive university.
Previously, she held the role of Head of Product Experience and Communications for LivePerson, a leading Conversational AI platform, where she played crucial part in delivering significant product innovation and customer growth. Prior to her time at LivePerson, she held multiple senior product roles at NICE, a leading enterprise customer experience (CX) software provider, including Director of Product Portfolio and Director of Product Management.
Linat holds an MBA from Tel Aviv University and a BA in Computer Science from Reichman University (IDC Herzliya). She graduated magna cum laude from both institutions.
Prior to that he was CEO of Gilon-Synergy Business Insight, a national leader in Business Intelligence. In 2010, Gilon-Synergy was acquired by Ness Technologies (NASDAQ:NSTC) and Gal went on to serve as Senior VP at Ness, and was member of its executive management.
Prior to that he was VP customer relations and operations at Deloitte Consulting. He also worked at EDS and Bashan. He holds a MBA degree in Marketing and Information Technologies from the Tel Aviv University.
Jayme Smithers brings 25 years of leadership experience in enterprise software. He has been building and scaling high performance revenue teams in the worlds leading technology companies including Oracle, NetSuite, SAP, BusinessObjects, Crystal Decisions and most recently ThoughtExchange.
As the CRO at ThoughtExchange (a leader in Enterprise Discussion Management) he helped significantly scale their growth, led them into new markets, brought in key investment and helped them become the leader in community engagement across the Education sector.
At NetSuite, Jayme helped innovate, grow and scale key verticals as NetSuite become the standard Enterprise Resource Planning (ERP) thanks to the introduction of new channels and a value centric approach to the sales process.
Prior to NetSuite, Jayme worked at SAP where he led various roles including global revenue channels, large enterprise and mid market teams. It was here at SAP where he built a strong partnership with our CMO April Crichlow where they focused on building world class teams with clear expectations, coaching and career development!
Outside of work, Jayme can typically be found with his family in the mountains sharing his love, passion and knowledge of nature and sport.
Jayme is actively coaching the Nancy Greene Ski league and competitive youth soccer.
Jayme holds a business degree from University of Denver where he competed in two varsity sports (soccer and alpine skiing) and he helped led the Alpine Ski team to back to back NCAA National Titles in 00 and 01.
Daphne has over 15 years of experience in Customer Relations and Retention in both B2B and B2C environments. Her area of expertise is leading customer success, consulting and global professional services teams within public and private sector companies. She is focused on leading teams to grow the partnership with our clients.
Prior to Centrical, Daphne worked software and service companies in the online marketing and gaming industry.
Daphne holds MA in Statistics – Specialization in Operations Research and a MBA degree, both from the Hebrew University of Jerusalem.
Ariel has over 16 years’ experience in a wide variety of R&D leadership roles. He is highly experienced at building R&D teams from the ground up, driving high levels of accountability and ownership and setting up automation infrastructures. For the past 10 years Ariel has managed both in-house and offshore development teams at companies ranging from startups to enterprise organizations.
Prior to joining Centrical, Ariel served as VP of R&D at Worthy.com where his team dramatically improved product stability, quality and execution. Before that, he was VP R&D at Applicaster where he led infrastructure changes from project to product. Ariel has also held various R&D positions at Retalix (later acquired by NCR).
Ariel holds B.sc in Computer science & Math, and MBA degree in Information Technologies, both from Bar Ilan University
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