Attrition in the Contact Center: Trends in Combatting Employee Turnover

A new hire leaves after 25 days on the jobor never shows up for their first day. Or perhaps an employee with five years at the company submits their resignation, taking their experience and knowledge with them. Whatever the scenario, attrition comes with high costs to teams and the enterprise. But most turnover is preventable, and BPOs and enterprise contact centers have the ability to build productive and engaged teams while retaining employees.

In this guide, you will learn more about:

  • The true cost of attrition 
  • Factors contributing to the rise in early attrition 
  • Why longtime employees leave their jobs 
  • Steps to mitigate turnover risk 

Get the Guide

Request a Free Demo

Download your Copy