18 Critical Debt Collection KPIs and How to Meet Them

With a marked increase in consumer debt in recent years, the pressure (and increased scrutiny) is on debt collection organizations and their employees to deliver. How can debt collection managers lead high-performing frontline teams that meet and exceed their KPIs? 

In this guide, you’ll learn more about: 

  • Challenges in the debt collection industry 
  • Meeting individual and business KPIs with a strong, high-performing frontline 
  • Cutting the time from agent onboarding to proficiency 
  • How a personalized approach to learning, coaching, and performance management reduces voluntary turnover 
  • Gamification as the hub for an efficient and effective onboarding, training, performance, and coaching ecosystem 


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