18 Critical Debt Collection KPIs and How to Meet Them

In this guide, you’ll learn more about: 

  • Challenges in the debt collection industry 
  • Meeting individual and business KPIs with a strong, high-performing frontline 
  • Cutting the time from agent onboarding to proficiency 
  • How a personalized approach to learning, coaching, and performance management reduces voluntary turnover 
  • Gamification as the hub for an efficient and effective onboarding, training, performance, and coaching ecosystem 


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