With a marked increase in consumer debt in recent years, the pressure (and increased scrutiny) is on debt collection organizations and their employees to deliver. How can debt collection managers lead high-performing frontline teams that meet and exceed their KPIs?
In this guide, you’ll learn more about:
- Challenges in the debt collection industry
- Meeting individual and business KPIs with a strong, high-performing frontline
- Cutting the time from agent onboarding to proficiency
- How a personalized approach to learning, coaching, and performance management reduces voluntary turnover
- Gamification as the hub for an efficient and effective onboarding, training, performance, and coaching ecosystem