Measure what matters. Now.
In this eBook – “It’s all about CSAT during a crisis”, we cover the core KPIs you should care about now to retain your customers.
In times of crisis, your customers’ patience is worn thin. In this time of crisis, your contact centers are your main and sometimes, only point of… well… contact with them. If it creates more friction for your customers, you’ll lose them. Read to learn about:
- The 6 KPIs that will help you reduce customer time and effort
- Common points of friction and effort in your customer journey
- Why now is the time to stay customer-obsessed
- How what and when to measure and, more importantly, what to do about it
Download the eBook to get best practices that can ensure your CSAT stays high, even when times are low